Compliance-Driven Client Relations Lead

Zip Hustle; Liverpool; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading compliance firm in Liverpool is seeking a Client Relations Manager to oversee their complaints handling process. This pivotal role involves managing customer complaints efficiently, ensuring adherence to regulatory standards, and driving service quality improvements. Ideal candidates will have at least 2 years of experience in complaints management, alongside strong analytical, communication, and leadership skills. The position offers a competitive salary of up to £50,000 and a comprehensive benefits package, with flexible working options including hybrid arrangements.

Benefits

28 days holiday plus bank holidays and birthday off

Study assistance

Life assurance

Income protection

Pension plan

Flexible benefits platform

Qualifications

• At least 2 years of experience in complaints management.
• Strong computer skills, particularly in Microsoft Office Suite.
• Ability to analyze data and draw actionable conclusions.

Responsibilities

• Manage and resolve customer complaints and internal errors.
• Adhere to FCA rules and relevant regulations.
• Analyze complaint data to identify trends for process improvements.
• Create regular reports for senior management on complaint metrics.
• Deliver training on best practices for complaint handling.

Skills

Complaint management

Leadership skills

Data analysis

Communication skills

Problem-solving

Inter-departmental collaboration

Education

Qualifications in Financial Services (advisory or compliance focus)

Tools

Microsoft Office Suite

Job description

A leading compliance firm in Liverpool is seeking a Client Relations Manager to oversee their complaints handling process. This pivotal role involves managing customer complaints efficiently, ensuring adherence to regulatory standards, and driving service quality improvements. Ideal candidates will have at least 2 years of experience in complaints management, alongside strong analytical, communication, and leadership skills. The position offers a competitive salary of up to £50,000 and a comprehensive benefits package, with flexible working options including hybrid arrangements.