Compliance & Assurance Manager

Healthcare Research Worldwide; United Kingdom; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

A dynamic global market research company is seeking a motivated individual for a compliance-focused role. The ideal candidate will manage client relationships, oversee quality assurance, and lead ISO accreditation efforts. This position offers flexibility and encourages candidates with a strong background in the pharmaceutical industry and a proactive attitude towards process improvement.

Benefits

4 pm finishes on Fridays

Flexible working hours

Employee Assistance Programme

Competitive holiday allowance

Qualifications

• Proven experience in compliance, audit, or regulatory affairs.
• Strong understanding of the pharmaceutical industry and its regulatory frameworks.
• Meticulous attention to detail ensuring accuracy across documentation.

Responsibilities

• Review contracts with clients and suppliers for clarity.
• Lead the company's ISO accreditation efforts.
• Develop expertise in data protection laws relevant to market research.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Education

Degree-level education

Job description

If you take pride in making a difference and want to be part of an award-winning global market research team, then look no further!

HRW is dynamic and passionate about delivering scientifically grounded and powerful insights to our Pharmaceutical and Healthcare clients.

With our continuous quest to understand people's behaviour and decisions, HRW "accesses reality".

The Role

This broad and impactful role is central to our operational integrity.

Client Relationship Management

• Review contracts with clients and suppliers to ensure clarity and compliance.
• Advise on service delivery terms, rights, and responsibilities between HRW and clients.

Supplier Selection & Quality Assurance

• Learn and apply the company’s Due Diligence process.
• Assist in supplier vetting and support annual supplier audits.

Client-Specific Support

• Become an expert in specific client requirements.
• Collaborate with Research and Field teams to ensure compliance.
• Train colleagues and monitor project execution to meet client expectations.

Quality Control & Problem Resolution

• Maintain a database of queries and investigations.
• Conduct root-cause analysis and implement corrective actions.
• Collaborate to refine and improve internal processes.

ISO & Quality Standards Leadership

• Lead the company’s annual ISO accreditation efforts.
• Serve as the internal expert on ISO 9001 and ISO 20252 standards.

Data Protection & Privacy Compliance

• Develop expertise in data protection laws relevant to pharmaceutical market research.
• Review and approve documentation to ensure legal and regulatory compliance.

Requirements

This role is designed for an individual who thrives on cross-functional collaboration, process improvement, and regulatory precision.

What You’ll Bring to the Role

• Degree-level education with proven experience in compliance, audit, or regulatory affairs
• Strong understanding of the pharmaceutical industry, including its regulatory and ethical frameworks
• Exceptional organisational and time management skills, with the ability to manage multiple priorities effectively
• Meticulous attention to detail, ensuring accuracy and consistency across all documentation and processes
• Outstanding communication skills, both written and verbal, to engage confidently with internal teams and external stakeholders
• Passion for process excellence, with a proactive mindset toward improving systems and ensuring regulatory alignment
• Genuine interest in healthcare, and a commitment to supporting ethical, high-quality research practices

This role can be part-time or full-time, with a flexible schedule to suit your lifestyle. We value experience and expertise, and we’re open to shaping the role around the right candidate.

Benefits

Teams who play together, stay together. In addition to our regular company days and diverse social activities, we also value holistic wellbeing and perks such as:

• 4 pm finishes on Fridays
• Flexible working hours and home working permitted (subject to business requirements)
• Regular off-site meetings, socials, and training days
• Social events including breakfasts, lunches, and drinks
• Access to a discount portal for hundreds of discounts
• Employee Assistance Programme
• Competitive holiday/vacation allowance
• Mentoring scheme
• Rest time scheme
• You days for life events, religious celebrations, or community belonging