Complaint Governance & Liaison Specialist – 18-Month FTC

Lloyd; Chatham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance marketplace in Chatham seeks a Complaint Governance Associate for an 18-month FTC. This role focuses on managing escalated complaints, maintaining compliance with regulatory requirements, and liaising with the Financial Ombudsman Service. The ideal candidate will demonstrate strong negotiation skills, effective communication, and the ability to work independently. The position offers opportunities for professional development and a supportive, diverse work environment.

Benefits

Generous pension

Healthcare benefits

Flexible working options

Qualifications

• Able to remain calm and objective under pressure.
• Proven negotiation and influencing skills.
• Effective communicator, able to convey messages clearly.

Responsibilities

• Liaise between Lloyd's and Financial Ombudsman Service to manage complaints.
• Ensure compliance with Lloyd’s Complaints Protocol.
• Conduct monthly quality audit checks of individual tasks.

Skills

Negotiation skills

Effective communication

Time management

Job description

A leading insurance marketplace in Chatham seeks a Complaint Governance Associate for an 18-month FTC. This role focuses on managing escalated complaints, maintaining compliance with regulatory requirements, and liaising with the Financial Ombudsman Service. The ideal candidate will demonstrate strong negotiation skills, effective communication, and the ability to work independently. The position offers opportunities for professional development and a supportive, diverse work environment.