Community & Customer Marketer (Bókun)

Viator; Oxford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A rapidly growing travel technology company is seeking a Community & Customer Marketer to build and nurture its online and offline community. The ideal candidate will focus on customer engagement, design innovative marketing strategies, and collaborate with teams to enhance brand loyalty. If you have a passion for community building and experience in marketing, join us in transforming the tourism industry. This role offers competitive compensation and a remote-friendly work culture.

Benefits

Competitive salary with performance-based incentives

Flexible work schedule

Donation matching

Tuition assistance

Travel perks

Health benefits

Qualifications

• Proven track record of building and nurturing online communities.
• Deep understanding of how community engagement impacts customer satisfaction.
• Minimum of 2 years of experience in community/customer marketing.

Responsibilities

• Develop and implement strategies to create a community for businesses.
• Design programs to reactivate free supplier base.
• Create content strategies to increase engagement.

Skills

Community engagement

Social media marketing

Customer success strategies

Project management

Communication

Problem-solving

Job description

Join to apply for the Community & Customer Marketer (Bókun) role at Viator.

Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting‑edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.

Position Overview

Bókun is seeking a passionate and results‑oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, both online and offline, to drive customer success, engagement and referrals.

Key Responsibilities

• Build a Bókun Community: Develop and implement strategies to create a space where tour and attraction businesses can learn, network, and grow.
• Drive Customer Success: Design and execute programs (webinars, newsletters, social content) to reactivate our free supplier base and educate and engage new customers.
• Fuel Growth Through Referrals: Collaborate with product to enhance brand and product affinity, driving a significant increase in customer referrals.
• Social Media Champion: Develop and implement a content strategy to increase reach, engagement, and ultimately drive qualified leads.
• Multi‑faced Marketing Expertise: Collaborate with marketing, sales, and product teams to integrate community initiatives into broader campaigns. Also leverage Tripadvisor's resources for co‑marketing opportunities.
• Stay Ahead of the Curve: Proactively identify new trends and opportunities to enhance customer engagement and loyalty.

The Ideal Candidate

• Proven track record of building and nurturing online communities.
• Deep understanding of how community engagement impacts customer satisfaction and business goals.
• Experience with social media marketing strategies and best practices.
• Minimum of 2 years of experience in community/customer marketing or a related field.
• Excellent project management and organizational skills.
• Can effectively prioritize tasks and adjust strategies based on community feedback and needs.
• Proactively identifies challenges, improves processes, and challenges the status quo.
• Has a keen interest in travel and technology.
• Passion for travel and technology.

What We Offer

• Competitive salary with performance‑based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous vacation and paid time off policy.
• Opportunities for professional growth and development within a rapidly expanding organization.
• Collaborative and supportive work environment with a team of dedicated professionals.
• The chance to make a real impact in the travel and tourism industry.

Benefits & Perks of Working at Viator

• Competitive compensation packages (including base salary and annual bonuses).
• "Work your way" flexibility to suit your lifestyle. Viator supports a remote‑friendly approach across a worldwide team.
• Flexible schedule. Work‑life balance is ingrained in our culture by design.
• Donation matching. We match qualifying charitable donations annually.
• Tuition assistance for qualified programs.
• Lifestyle benefit – an annual benefit to spend on yourself.
• Travel perks – discounts and more.
• Employee assistance program for mental and financial wellness.
• Health benefits with competitive coverage and premiums.

Application

At Bókun, we value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.

How To Apply

Submit your resume and a cover letter detailing your relevant experience and qualifications for this role. Additionally, provide any examples of successful digital marketing campaigns or projects you have managed in the past.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us—and you—to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another—and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people‑powered platform. We want you to bring your unique identities, abilities, and experiences so we can collectively revolutionize travel.

Accessibility Statement

If you need a reasonable accommodation or support during the application or recruiting process due to a medical condition or disability, please reach out to your recruiter or send an email to [e-mail] and let us know your request. Please include the job requisition number in your message.