COMMUNICATIONS ASSISTANT

Fromthefields; Manchester; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading events company in Manchester is seeking up to three Communications Assistants to support customer communication for multiple events. The role offers a pay of £12.21 per hour, starting with 32 hours a week for training and reducing later. Candidates should have excellent English communication skills and a proactive attitude. The position will require some office presence initially, with opportunities for remote work as well.

Qualifications

• Excellent written English.
• Willingness to learn and adapt.
• Ability to work independently and in a team.

Responsibilities

• Assist customers over email and social media.
• Learn all aspects of the events.
• Work flexible hours during the event weekends.

Skills

Clear and confident communication

Proactive attitude

Problem solving abilities

Customer care

Teamwork

Competence with Microsoft Suite

Competence with Google Workspace

Competence with Canva

Job description

Overview

Job Location – first few weeks based at our office in Northern Quarter (Manchester) then Hybrid.

Pay – £12.21 per hour

Company Summary

From the Fields is a multi-award-winning events company (Access All Areas Promoter of the Year 2022 & 2024, Best Music Promoter 2022), best known for creating standout experiences including Kendal Calling, Bluedot, Arts by the Sea, Festival of the Sky, and is now the UK’s fastest-growing series of winter light trails.

Our flagship event, Christmas at Bute Park in Cardiff, now going into its fifth year, is the largest light trail outside London, and since 2023 we have expanded to new cities under our Northern Lights brand including Newcastle, Leeds and Manchester. Our award-winning light trails have been recommended by The Times, The Guardian, Time Out, RadioTimes and many more, and this year will hit the milestone of 1 million visitors.

Job Summary

We are looking for up to three Communications Assistants to join our team and help share these incredible experiences with audiences nationwide.

You will be joining our Communications Team who will be looking after our customer communications for our four light trails across the country – Christmas at Bute Park, Northern Lights Newcastle, Leeds and Manchester. With over 400,000 customers expected to visit, we are looking for diligent, caring communicators who will be able to help customers over email and social media.

You will be trained on all aspects of the events, including site visits, understanding the production, operation and marketing of the event to allow full breadth of knowledge of the event.

Role overview

• For the first six weeks, we are offering 32 hours a week, which will then reduce to 24 or 16 hours per week depending on Christmas and whether the office is open.
• Communication Assistants will be expected to be available at weekends, as the event runs across both Saturday and Sunday.
• The pay rate is £12.21 per hour.
• Exact work time slots are yet to be confirmed but are likely to be either 9am–5pm or 12pm–8pm, starting around November 10th and finishing around January 10th (approximately two months in total).
• For training and the first few weeks, we would like you to work in the office to allow for ease of learning, although there will also be the opportunity for remote/home working. Our offices are in the Northern Quarter of Manchester.
• We also have a third role available with fewer hours, primarily on an on-call basis should anyone be unable to work. This role would be 32–24 hours per week for the first few weeks (for training), then reducing to 16–8 hours per week depending on the week.

Job Requirements

• Clear and confident communication, with excellent written English
• A proactive attitude with a willingness to learn
• Ability to problem solve and independently respond to queries
• Diligent and caring, to allow for the best customer experience possible
• Comfortable working both independently and as part of a team
• Competent with standard software including Microsoft Suite, Google Workspace, and Canva

Deadline for applications is Friday 10th October at 2pm