Commercial Lead - Plaques and Individual Profiles

Chambers Limited; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in legal rankings is seeking a Commercial Lead to drive B2B sales for its Plaques and Individual Profiles products. The role involves managing customer relationships and overseeing operational delivery. Ideal candidates will have extensive B2B sales experience, preferably in legal services, and a strong self-starter mindset. This position offers the opportunity to work flexibly and contribute to a respected organization with a focus on excellence.

Qualifications

• Proven experience in B2B sales, ideally in legal services.
• Experience leading operational delivery to maximize efficiencies.
• Strong communication and relationship-building skills.

Responsibilities

• Lead all sales activities for the Plaques product.
• Build strong relationships with law firms and lawyers.
• Manage the end-to-end process from order to delivery.
• Oversee and improve the ecommerce platform.
• Collaborate with internal teams on product strategy.
• Track performance and report to senior leadership.

Skills

B2B sales experience

Account management

Operational delivery

Innovative approach

Self-starter mindset

Strong relationship building

Job description

Job Details: Commercial Lead - Plaques and Individual Profiles

If you are unable to apply via the portal, please email your CV and Cover Letter to us directly to [e-mail]

Full details of the job.

Vacancy Name

Vacancy Name Commercial Lead - Plaques and Individual Profiles

Vacancy No

Vacancy No VN925

Location

Location London

Employment Type

Employment Type Perm

Basis

Basis Full Time

Fixed Term Duration

Overview

We are looking for a results-driven, methodical individual with a passion for B2B sales to lead the commercial and operational function of our Plaques business. Chambers is the global leader in legal rankings, and our Plaques celebrate the excellence of top-ranked law firms and lawyers. These elegant plaques are a mark of prestige, proudly displayed in offices around the world.

Main Duties and Responsibilities

We’re looking for a dynamic, entrepreneurial Sales and Operations Manager to take full ownership of our Plaques and Individual Profiles products. Reporting directly into our UK Commercial Director, the successful candidate will be responsible for strengthening commercial relationships across an existing account base, driving operational excellence, and ensuring seamless delivery of plaques to our customers. You will work flexibly in our Fleet Street office twice per week, on Wednesdays and Thursdays, together with the rest of the Sales team.

Why you should apply

• Be the face of a product that celebrates excellence in the legal industry.
• Join an established, respected and ever-expanding organisation with a track‑record of consistent business growth.
• Enjoy autonomy, creativity and a huge opportunity to build on our existing client relationships.

Main Responsibilities

• Sales Ownership: Lead all sales activities for the Plaques product - from prospecting and pitching to closing deals and upselling to existing Chambers customers.
• Customer Engagement: Build strong relationships with the world’s leading law firms and individual lawyers, helping them celebrate their Chambers rankings with pride.
• Operational Oversight: Manage the end-to-end process—from order intake to production and delivery—ensuring every plaque arrives on time and in perfect condition. Work closely with internal teams and external partners to resolve customer queries.
• Enhanced Customer Journey: Oversee and improve the ecommerce platform to reduce friction in the buying journey, ensuring a smooth and user-friendly customer experience.
• Product Strategy: Collaborate with internal Chambers teams, including Sales, Marketing, Product and Finance, to refine messaging, explore new formats, and drive demand for plaques across the Chambers’ global client base.
• Reporting & Insights: Track performance, map existing accounts, identify growth opportunities, and report regularly to senior leadership.

Skills and Experience

• Proven experience in B2B sales or account management, ideally selling into legal or professional services firms.
• Experience leading end-to-end operational delivery to maximise project efficiencies across commercial and/or fulfilment functions.
• Innovative and creative approach to driving new business and upsell opportunities.
• Self-starter mindset with a passion for owning and growing a product.
• Comfortable working independently and cross-functionally in a fast-paced environment.

Person Specification

• Ability to forge strong, long-lasting relationships.
• Executive-level communication skills.
• Self‑motivated and target-driven.
• High attention to detail.
• Exceptional organisational and time management skills.

Applications Close Date

Job Description

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.