Collections & Dispute Specialist - 12‑Month FTC

ISBAN - Grupo Santander; Milton Keynes, Newport Pagnell; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading financial services firm is seeking a Collections & Dispute Specialist in Milton Keynes. This role involves managing inbound and outbound customer calls regarding financial difficulties, negotiating payment plans while ensuring compliance with regulations. The ideal candidate will possess strong negotiation skills and customer service experience. Benefits include a competitive salary of £25,000 - £28,000, annual bonus, and flexible benefits. This position supports a hybrid working model with at least three days in the office during training.

Benefits

Competitive salary

Annual bonus

Flexible benefit allowance

Generous pension contributions

Employee assistance programme

Gym passes

Qualifications

• Previous collections experience preferred but not essential.
• Confident telephone manner with the ability to empathize.
• Ability to work under pressure and make decisions.

Responsibilities

• Negotiate affordable payment plans with customers.
• Handle incoming and outgoing calls related to customer arrears.
• Prepare documentation for legal processes.

Skills

Negotiation skills

Customer service experience

Attention to detail

Confidence in decision making

Computer literacy

Job description

A leading financial services firm is seeking a Collections & Dispute Specialist in Milton Keynes. This role involves managing inbound and outbound customer calls regarding financial difficulties, negotiating payment plans while ensuring compliance with regulations. The ideal candidate will possess strong negotiation skills and customer service experience. Benefits include a competitive salary of £25,000 - £28,000, annual bonus, and flexible benefits. This position supports a hybrid working model with at least three days in the office during training.