Club Operations Manager – Elevate Customer Experience

Bada Bingo; City of Edinburgh; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading bingo establishment seeks an Assistant Manager to join their Edinburgh location. This full-time role requires flexibility over a 7-day work week. Responsibilities include supporting team performance, ensuring compliance with operational standards, and delivering exceptional customer service. Applicants must have experience in team management in a customer-facing environment. A competitive salary up to £30,500 is offered, alongside benefits including employee recognition schemes, training programs, and generous holiday leave.

Benefits

Physical and mental wellbeing app

Employee recognition scheme

Access to training courses

50% discount on bingo tickets

Life Assurance

Pension Scheme

5 weeks Annual Leave plus Public Holidays

Qualifications

• Previous experience in managing a team in customer service.
• Ability to bring business awareness to decision-making.
• Proven focus on customer service standards.

Responsibilities

• Assist in delivering exceptional customer experiences.
• Take charge of the club's performance as needed.
• Ensure compliance with operational standards.
• Coach team members to improve customer service.
• Handle customer complaints and feedback appropriately.

Skills

Customer service standards

Team management

Commercial awareness

Attention to detail

Job description

A leading bingo establishment seeks an Assistant Manager to join their Edinburgh location. This full-time role requires flexibility over a 7-day work week. Responsibilities include supporting team performance, ensuring compliance with operational standards, and delivering exceptional customer service. Applicants must have experience in team management in a customer-facing environment. A competitive salary up to £30,500 is offered, alongside benefits including employee recognition schemes, training programs, and generous holiday leave.