Cloud Telephony Implementation Specialist

PHMG; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading audio branding agency in Manchester is looking for a Cloud Telephony Technician to consult with clients and improve their systems. This role includes creating call flow maps and managing technical delivery. The ideal candidate should have experience with cloud telephony, excellent communication skills, and be a dedicated team player. Full-time employment with a focus on delivering top-notch solutions for clients.

Qualifications

• Experience working in implementation roles using cloud telephony.
• Confident technician across portal-based telephony systems.
• Familiarity with client communication via phone or email.
• Strong organizational and detail-oriented skills.

Responsibilities

• Consult with clients on telephony solutions.
• Create detailed call flow maps.
• Implement and test projects going live.
• Provide technical assistance to account management.

Skills

Consulting with clients

Creating call flow maps

Technical assistance

Excellent communication skills

Organizational skills

Tools

Microsoft Office

CRM systems

Job description

A leading audio branding agency in Manchester is looking for a Cloud Telephony Technician to consult with clients and improve their systems. This role includes creating call flow maps and managing technical delivery. The ideal candidate should have experience with cloud telephony, excellent communication skills, and be a dedicated team player. Full-time employment with a focus on delivering top-notch solutions for clients.