Cloud 2nd Line Support Engineer — MS 365 & SharePoint

Northampton Business Directory; Wolverton; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established IT provider in the United Kingdom is seeking a motivated 2nd Line Support Engineer to provide support for cloud-based environments and assist clients with Microsoft 365 and Google Workspace. The ideal candidate will thrive in a dynamic setting, possess excellent troubleshooting skills, and have strong communication abilities. This role offers the chance to work with cutting-edge technologies, collaboratively assist junior staff, and make a significant impact on the company’s growth.

Qualifications

• Experience in 2nd Line Support roles.
• Hands-on expertise with Microsoft 365 including SharePoint.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide 2nd Line support for cloud-based environments.
• Manage SharePoint Online sites, permissions, and integrations.
• Troubleshoot and maintain Windows and mobile devices.

Skills

2nd Line Support

Microsoft 365

Troubleshooting skills

Customer service

Adaptability to new technologies

Tools

Microsoft Teams

SharePoint

ITSM tools

Job description

An established IT provider in the United Kingdom is seeking a motivated 2nd Line Support Engineer to provide support for cloud-based environments and assist clients with Microsoft 365 and Google Workspace. The ideal candidate will thrive in a dynamic setting, possess excellent troubleshooting skills, and have strong communication abilities. This role offers the chance to work with cutting-edge technologies, collaboratively assist junior staff, and make a significant impact on the company’s growth.