Clinical Assistant - Hybrid Patient Care & Admin

Health & Case Management Ltd; Manchester; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading health management company in Manchester seeks a Clinical Assistant to support services by liaising with patients and treatment providers. This role involves handling calls, managing caseloads, and supporting customer experience initiatives. The ideal candidate has a relevant clinical degree and strong customer service skills. It offers hybrid working opportunities and a full-time permanent status, with competitive salary and the chance to make a meaningful impact in a fast-paced environment.

Qualifications

• Experience in delivering a high standard of customer service or administrative duties.
• Ability to build and maintain strong working relationships with internal & external customers.
• Willingness to obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC).

Responsibilities

• Handle calls from patients, customers or treatment providers.
• Manage a small caseload and communicate with external parties.
• Support Absence Management services with new referrals.

Skills

Customer service skills

Strong IT literacy skills including MS Office

Excellent communication skills

Attention to detail

Education

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Job description

A leading health management company in Manchester seeks a Clinical Assistant to support services by liaising with patients and treatment providers. This role involves handling calls, managing caseloads, and supporting customer experience initiatives. The ideal candidate has a relevant clinical degree and strong customer service skills. It offers hybrid working opportunities and a full-time permanent status, with competitive salary and the chance to make a meaningful impact in a fast-paced environment.