Client Success Analyst - Hybrid, Drive Adoption & Support

Intapp, Inc.; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading software firm in Greater London is seeking a Client Success Analyst to provide consultative support for their platform. This position requires strong problem-solving abilities and experience in client success or technical support. The successful candidate must have excellent organizational skills and a background in business or computer science. This hybrid role offers opportunities for professional growth and development within a collaborative work environment.

Benefits

Professional development opportunities

Complimentary lunches

Flexible time off programs

Wellness programs

Qualifications

• Experience in client success or technical support roles is essential.
• Proficiency in Excel and Microsoft Office Suite is required.
• A degree in business or a related field is necessary.

Responsibilities

• Provide consultative support for clients using the Intapp DealCloud platform.
• Assist clients with platform configuration and workflow queries.
• Analyze client adoption trends to improve product satisfaction.

Skills

Client Success or Technical/Product Support experience

Strong Excel skills

Competency with Windows OS

Written and verbal communication skills

Troubleshooting abilities

Organizational skills

Education

Undergraduate degree in business or computer science

Tools

Microsoft Office Suite

Job description

A leading software firm in Greater London is seeking a Client Success Analyst to provide consultative support for their platform. This position requires strong problem-solving abilities and experience in client success or technical support. The successful candidate must have excellent organizational skills and a background in business or computer science. This hybrid role offers opportunities for professional growth and development within a collaborative work environment.