Client Relations Advisor

Arlettie; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion event company in Central London seeks a Client Relations Advisor to manage customer service and support marketing initiatives. The ideal candidate has prior sales experience in premium brands and possesses strong customer service skills. Responsibilities include maintaining client communication, understanding product offerings, and collaborating with marketing to enhance customer experience. This opportunity is ideal for an energetic and self-motivated individual looking to grow with a start-up in a vibrant market.

Qualifications

• Previous experience as a sales assistant with a premium or luxury brand.
• High customer service standards expected.
• Ability to work flexibly and independently.

Responsibilities

• Manage customer service inbox and provide updates to clients.
• Maintain knowledge of products and services.
• Liaison with Marketing Manager regarding customer feedback.

Skills

Customer service

Interpersonal skills

Analytical approach

Attention to detail

Microsoft Office

Job description

Arlettie is the leader in organising luxury private sample sale events for some of the worlds most renowned fashion houses across London and Paris. Our most loyal partners include Dior, Fendi, Givenchy, Hermès, Jimmy Choo, Kenzo, Lanvin, Ralph Lauren and many more.

We are looking for an energetic, self‑motivated Client Relations Advisor to join our UK team, based in our showroom in Central London. This is an exciting opportunity for someone to join a start‑up business from launch in the UK which will expand on its strong record of running successful events in Paris (£50m turnover in 2018).

Responsibilities

• Managing the customer service inbox, and contacting clients on a regular basis to provide updates regarding the sales and special events
• Maintaining a working knowledge of the products and services offered at Arlettie
• Liaising directly with the Marketing Manager on customer experience feedback
• Brainstorming VIP conversion and campaign strategy
• Executing phoning campaigns and reporting campaign results
• Perform other job-related duties as assigned, within your scope of practice

Qualifications, Skills and Experience

• Previous experience as a sales assistant with a premium or luxury brand
• High customer service standards
• Experience with Microsoft Office Package
• Analytical approach with great attention to detail
• Strong interpersonal skills
• Flexible and able to work independently