Client Experience & Revenue Growth Specialist

Therapieclinic; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading aesthetic clinic in Greater London is seeking a Client Experience and Sales Specialist. The role involves ensuring exceptional client satisfaction and driving revenue growth through effective management of consultations and sales performance. Candidates should be qualified Beauty Therapists with proven customer service experience, excellent communication skills, and the ability to manage tasks in a dynamic environment. The position offers extensive perks, including uncapped commission, free treatments, and career progression opportunities.

Benefits

Uncapped commission structure

Free laser hair removal

Generous discounts on treatments

Spouse and family discounts

10% off fertility treatments

Free IVF/ICSI cycle after 2 years

Free laser eye surgery after 2 years

Extra day off on landmark birthdays

Access confidential Employee Assistance Scheme

Qualifications

• Experience in client experience management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary management.
• Drive consultations with upselling and cross‑selling.
• Track stock and handle client retention calls.

Skills

Client experience management

Customer service

Communication skills

Analytical abilities

Problem-solving

Task management

Education

Qualified Beauty Therapist

Job description

A leading aesthetic clinic in Greater London is seeking a Client Experience and Sales Specialist. The role involves ensuring exceptional client satisfaction and driving revenue growth through effective management of consultations and sales performance. Candidates should be qualified Beauty Therapists with proven customer service experience, excellent communication skills, and the ability to manage tasks in a dynamic environment. The position offers extensive perks, including uncapped commission, free treatments, and career progression opportunities.