Client Care Advisor (Part-Time)

Kernow Vet Group; Dunfermline; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary group in Dunfermline is seeking a part-time Client Care Advisor to provide excellent client service and support. In this role, you will handle client communications, process payments, and perform administrative tasks in a busy reception environment. Ideal candidates should have strong customer service skills, an understanding of finance and IT, and must be able to work well in teams. This position offers a competitive salary alongside several employee benefits, including annual leave and development opportunities.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning opportunities via IVC Evidensia Academy

Discounted staff pet care

Discounts and cashback with retailers

Qualifications

• Experience in a busy reception environment is preferable.
• Ability to multitask and adapt quickly to new tasks.
• Confident working both individually and as part of a team.

Responsibilities

• Answer calls and emails from clients.
• Check clients in for appointments and process payments.
• Perform general admin tasks including scanning and creating invoices.

Skills

Client care experience

Communication skills

IT skills

Financial understanding

Teamwork

Job description

Inglis Vets Hospital, Dunfermline, Dunfermline, Scotland

We are currently looking for a Client Care Advisor with a can do attitude, a passion for a high standard of pet care and client service to join our team based at both our busy main hospital and branch surgeries.

This is a varied role in a busy environment. The ideal candidate will enjoy working with the public providing excellent client care and be used to working in a busy reception environment. The candidate should have an understanding of finance and IT skills and be able to pick up new tasks quickly with a flexible approach. The ability to multi-task and work as a team is a must.

What does the role involve?

The main duties include answering calls and emails from clients, checking clients in for appointments and processing payments. General admin tasks including scanning and creating invoices.

Our Client Care Team are our main link between clients and the rest of the team so the candidate should be confident working both individually and part of a team.

About the rota

This is a part-time permanent role working 30 hours per week.

About us

We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Inglis Vets Hospital, Dunfermline

120 Halbeath Road, Dunfermline, Dunfermline, KY11 4LA, United Kingdom