Client Advisor - Old Bond Street

Dolce & Gabbana S.r.l.; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion brand in London is seeking an experienced Client Advisor for its boutique on Old Bond Street. The role involves providing exceptional service and building relationships with clients. Successful applicants should have over 3 years of luxury retail experience and be fluent in English. Candidates with knowledge of client engagement techniques will be preferred. This position offers a dynamic work environment with a focus on customer service excellence.

Qualifications

• 3+ years of experience in luxury retail.
• Experience with Client Ceremony is essential.
• Strong communication skills are required.

Responsibilities

• Elevate the client experience and brand impression.
• Mentor Sale Staff and ensure smooth shop operations.
• Build long-lasting relationships using clienteling tools.

Skills

Fluency in English

Effective sales techniques

Strong presentation skills

Interpersonal skills

Customer focus

Team player

Job description

Join to apply for the Client Advisor - Old Bond Street role at DOLCE&GABBANA.

We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand.
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor.
• Promote and sell products by identifying our international customers’ needs.
• Deliver outstanding customer service and build long‑term relationships with customers.
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through effective product knowledge.
• Ensure to build long lasting relationships with the clients using clienteling tools (i.e., Client Book or client ceremony instructions) and system (i.e., CRM).
• Monitor the stock levels and support the activities of the Sale Staff.
• Support basic cash operations when necessary.

Requirements

• Fluency in English. Other languages are considered a plus.
• Minimum 3 years of relevant experience in luxury retail.
• Experience with Client Ceremony.
• Effective sales techniques.
• Knowledge of store’s KPIs.
• Self‑motivation with a positive attitude and professional selling techniques.
• Good customer focus with strong presentation, interpersonal and communication skills.
• Strong team player.

Location: London