Client Administrator

Telemedicine Clinic Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider in Greater London is looking for a Client Administrator to manage client communications and ensure quality service. The ideal candidate will be a team player with a strong attention to detail and excellent English fluency. Responsibilities include resolving client issues, data management, and providing training for new employees. This position requires availability for full-time shifts, including evenings and weekends, with the possibility of working from the office once a week.

Qualifications

• Experience working in a team environment.
• Comfortable managing client calls and complaints.
• Strong efficiency and attention to detail.
• Ability to handle sensitive situations with tact.

Responsibilities

• Manage daily communication with clients to resolve issues promptly.
• Track and report incidents for each client.
• Enter incoming data into systems and verify outgoing reports.
• Organise work to meet agreed KPIs.
• Provide basic training to radiologists.

Skills

Teamwork

Client communication

Efficiency

Time management

IT/Office knowledge

Fluency in English

Tools

Excel

Job description

Client Administrator – UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The Operations Department delivers a smooth, efficient service to clients within set TAT and focuses on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the team consists of Client Admin and Capacity Management (CM).

Service Areas

• Customer Management (customers and radiologists)
• Client objectives (ensuring we deliver per set KPIs with expected quality and ISO standards)
• Control of cases (volumes, language control, and management throughout the workflow)
• Implementations and Project management (implementing new clients or workflows)

Reporting Structure

The Client Administrator reports to the Client Administrator Team Lead. In the absence of this role, the Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

• Manage daily communication with clients to resolve issues promptly and ensure no calls or are unattended.
• Track and report incidents, requests and issues for each client to BU/Sales/Medical management.
• Handle daily communication in a polite, friendly, customer‑mindful manner to ensure client satisfaction.
• Enter incoming data into systems and verify that outgoing reports reach clients correctly, ensuring documentation contains all essential clinical or patient information.
• Organise own work to meet agreed KPIs and flag potential risks to the Lead.
• Inform CM/BU managers about client issues for planning review.
• Recognise and report inconsistencies, discrepancies and errors.
• Manage ad‑hoc tasks such as volume control, login requests and client updates about new radiologists.
• Provide basic training to radiologists on Client Admin related tasks.
• Control cases throughout the workflow, handling personal and patient data according to guidelines.

What We’re Looking For

• Experience working in a team.
• Ability to work under time constraints and handle sensitive situations tactfully.
• Strong efficiency and accuracy.
• Comfortable taking client calls and managing complaints.
• Service‑mindful attitude.
• Ability to assist new employees in training.
• Computer‑savvy with administrative tasks, email/phone communication; medical knowledge a plus.
• Reorganisation of workload with short notice and willingness for ad‑hoc responsibilities.
• Good IT/Office knowledge, especially Excel; experience in service sector a bonus.
• Fluency in English for client management.
• Availability for full‑time 40 hours a week, 10‑hour night shifts on a 4‑on/4‑off rotation including weekends; shifts start between 5 pm–10 :15 pm and end between 4 am–9 :15 am. Several shifts available.
• Availability to come into the office approximately one shift a week.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.