Chief Customer Officer: Lead Resident Experience & Innovation

Eastlight Community Homes Ltd; Braintree; On-site; GBP 132,000 - 156,000; Full time

Job summary

A forward-thinking housing association in Braintree is seeking a dynamic Chief Customer Officer. This leadership role involves shaping and driving resident-facing services, ensuring that residents' voices are central to every decision. You'll provide strategic and operational leadership, align customer service strategies with corporate priorities, and promote innovation and inclusion. The ideal candidate will have a track record in customer-focused services, cultural transformation, and a commitment to equality. Join us to shape the future of customer experience!

Benefits

Pension

Benefits

Qualifications

• Experienced executive or senior leader in customer-facing services within social housing or similarly regulated sectors.
• Track record of service innovation and improvements in customer satisfaction.
• Strong commitment to equality, diversity and inclusion.

Responsibilities

• Lead the transformation of customer-facing services.
• Ensure compliance with consumer standards and regulatory requirements.
• Drive innovation and customer insight across all services.
• Build strategic partnerships and promote collaboration.

Skills

Leadership

Customer-focused services

Stakeholder engagement

Service innovation

Cultural transformation

Equality and diversity

Job description

A forward-thinking housing association in Braintree is seeking a dynamic Chief Customer Officer. This leadership role involves shaping and driving resident-facing services, ensuring that residents' voices are central to every decision. You'll provide strategic and operational leadership, align customer service strategies with corporate priorities, and promote innovation and inclusion. The ideal candidate will have a track record in customer-focused services, cultural transformation, and a commitment to equality. Join us to shape the future of customer experience!