Change Manager

RS Group; Corby; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology solutions provider is seeking an experienced Change Manager to oversee the Change Management process. This role involves managing IT changes effectively, ensuring compliance, and leading stakeholders through transformation alongside continuous improvement initiatives. Ideal candidates will have ITIL certification, experience in IT Operations, and strong communication skills. Join a company committed to diversity and employee wellbeing.

Benefits

£500 a year for health condition monitoring

Support for neurodiverse colleagues

Women’s health support

LGBTQ+ enhanced coverage

Fertility support options

Qualifications

• Proven experience in IT Operations or Service Support roles.
• Strong working knowledge of ITIL v4 frameworks.
• Experience managing SLAs and KPIs.
• Ability to remain calm and decisive under pressure.
• Hands-on experience with ITSM platforms.

Responsibilities

• Own and operate the Change Management process end-to-end.
• Conduct and validate impact and risk assessments.
• Chair and lead weekly Change Advisory Board meetings.
• Manage and mentor the Change Analyst.
• Produce and present critical reports and metrics.

Skills

Detail-oriented

Process-driven

Strong communication

Analytical mindset

Problem-solving skills

Education

ITIL Practitioner or ITIL v3 Expert certification

Tools

ServiceNow

Job description

RS Group is looking for an experienced Change Manager to join our team. This is a key role in ensuring that all changes across our global IT landscape are managed in a controlled, consistent, and well-governed manner. You’ll be the central point of contact for all change activity, driving process compliance and minimising risk to business-critical services.

What You’ll Be Doing

• Own and operate the Change Management process end-to-end.
• Act as the primary point of contact within Service Operations for all change-related activity.
• Review and plan global product changes and system releases, ensuring alignment with business priorities.
• Conduct and validate impact and risk assessments for proposed changes.
• Plan and communicate service outages, maintenance windows, and change-related activities to stakeholders.
• Chair and lead weekly Change Advisory Board (CAB) meetings.
• Maintain clear and proactive communication with business stakeholders.
• Manage and publish the Forward Schedule of Change (FSC).
• Conduct post-implementation reviews and capture lessons learned.
• Track improvement actions, ensuring timely completion and sign-off by service owners.
• Support Release Management processes and attend Release Board and project release meetings.
• Build strong relationships with third-party support partners and internal resolver groups.
• Identify and drive continuous improvement initiatives within Change Management.
• Perform trend analysis to highlight improvement opportunities.
• Contribute to Problem Management activities related to major or recurring incidents.
• Produce and present critical reports and metrics to stakeholders.
• Attend monthly governance meetings with MSPs to review performance trends.
• Manage and mentor the Change Analyst, fostering growth and capability.

About You

You’re a detail-oriented and process-driven professional who thrives on structure and governance. You have a natural ability to balance risk with business agility, ensuring changes are delivered smoothly without compromising service stability. Your communication skills make you a trusted advisor to stakeholders, and you’re passionate about continuous improvement and operational excellence.

What You’ll Need

• Proven experience in IT Operations or Service Support roles within a global or regional organisation.
• Strong working knowledge of ITIL v4 frameworks and their practical application.
• Experience managing SLAs, KPIs, and driving service improvement initiatives.
• Excellent communication and stakeholder engagement skills.
• Ability to remain calm and decisive under pressure.
• Analytical mindset with strong problem-solving skills and a proactive approach.
• ITIL Practitioner or ITIL v3 Expert certification.
• Hands‑on experience with ServiceNow or similar ITSM platforms.
• Strong understanding of Agile and Waterfall project methodologies.
• Exposure to enterprise business systems and infrastructure environments.

The extras you’ll get

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you do things differently and you do it in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.