Centre Support Officer (Part-Time)

Skillsandeducationgroup; Nottingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A UK-based educational organization is seeking two Customer Support Officers based in Nottingham. The role involves administration and customer service, requiring excellent organizational skills and IT proficiency. Candidates should have experience in a busy office and be confident communicators. This position offers a supportive environment with good employment terms and benefits.

Benefits

Generous holiday entitlement

Contributory pension scheme

Qualifications

• Experience of working in a busy office environment.
• Excellent organisational and time management skills.
• Strong IT skills and competence in Microsoft Office.

Responsibilities

• Manage registrations, achievements, and examination processes.
• Provide efficient customer service and handle queries professionally.

Skills

Organisational skills

Time management

Communication

Proficiency in Microsoft Office

Job description

We are seeking two new Customer Support Officers, to be based at our office in NG8, Nottingham. Two posts are available, one full-time – 37 hours per week, one part time – 27.5 hours per week.

Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.

This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.

Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.

At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.

If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.

We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.

How to apply

You can find further information about the role and to how toapply here