Centre Manager

Out Autocentres Ltd; United Kingdom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading automotive service company is looking for a Centre Manager to oversee operations in Newport Road. The successful candidate will have a strong background in customer relations and at least 2 years in the automotive industry, aiming to meet sales targets while managing a small team. This full-time role offers benefits like a company pension and employee discounts, striving for excellence in customer service.

Benefits

Company pension

Cycle to work scheme

Employee discount

Life insurance

On-site parking

Referral programme

Qualifications

• Minimum of 2 years' experience within the automotive industry preferred.
• Track record of managing customer relations and leading a small team.

Responsibilities

• Be proactive in achieving and exceeding sales targets.
• Drive customer service quality and consistency.
• Efficiently manage customer complaints.
• Manage all stock and ordering requirements.

Skills

Management experience

Customer relations

Adaptability

Education

Full Driving Licence

Three Years Management Experience

Job description

Overview

Location: Newport Road

In\'N\'Out Autocentres are experts in vehicle servicing, MOTs & repairs with 30 Autocentres nationwide offering customers simple, transparent pricing and service that is second to none. As a Which? Trusted Trader we are proud to be 100% committed to customer service and satisfaction. This role requires previous management experience and a passion for customer relations, with the ability to adapt to changing priorities and varied workstreams.

This is a hands-on Centre Manager role; you will spend time in the service bays with the team, training, motivating and assisting to ensure a seamless and timely operation. Ideally you should be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as required by the business operation.

The Role

Centre Manager responsibilities will include:

• Being proactive in achieving and/or exceeding sales targets and operating budgets
• Driving the quality and consistency of customer service
• Ensuring transaction and customer satisfaction targets are achieved
• Efficiently managing any customer complaints
• Effectively managing the team and resources to build a strong reputation for the brand within the local area
• Managing all stock and ordering requirements
• Being involved with the development of the Centre, including PR and marketing to raise business profile

A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme

Supplemental Pay Types

• Bonus scheme
• Performance bonus
• Quarterly bonus

Skills & Experience

About The Company: Servicing Made Simple. We provide fixed prices, clear explanations, and great service, backed by a 100% customer satisfaction promise and the goal of getting customers back on the road quickly and safely.

Company Commitment & Quality

We are a Which? Trusted Trader and regularly audited to ensure open and honest service, with customer complaints procedures that may be escalated through Which?.

Facilities

Our client waiting lounges feature high-speed Wi-Fi, free beverages, a child’s play area and baby changing facilities, designed for comfort and convenience while customers wait.

Qualifications

• Full Driving Licence
• Three Years Management Experience

Desired Criteria

• Automotive service: 2 years (preferred)

Closing Date

Sunday 30th November, 2025

Contract Type

Full-time

Salary

Based on Experience