Centre Director

Landsec; Oxford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading property management firm in Oxford seeks an experienced professional to manage the Centre Team, ensuring operational excellence and creating an engaging environment for guests. The ideal candidate will have strong leadership skills, a proven track record in managing high-profile roles, and the ability to drive team performance. You'll work collaboratively with internal and external stakeholders to optimize sales and implement effective strategies. A competitive benefits package is offered, including enhanced leave and private medical insurance.

Benefits

Performance-based annual bonus plan

25 days annual leave plus public holidays

Enhanced pension contributions

Private medical insurance

Up to 4 volunteer days per year

Qualifications

• Proven experience in managing a broad and high-profile role.
• Able to represent the business at all levels and effectively communicate.

Responsibilities

• Lead the Centre Team to deliver operational and strategic excellence.
• Drive a high-performance culture and manage the overall guest experience.
• Implement the centre strategy from an operational perspective.

Skills

Leadership

Financial acumen

Communication skills

Relationship management

Commercial negotiation

Coaching capabilities

Job description

* Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction* Working as a proactive member of the internal organisation within Landsec, leveraging the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.* Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.* Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.* Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.* Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with.* Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.* Build relationships with Brand Partner teams to understand their business and optimise sales.* Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate.* Proactively seeking regular feedback from Brand Partners* Involving Brand Partners in engagement programmes* Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives* Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards.* Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.* Achieving exceptional Guest experience metrics* Communicating the successful elements of the Centre’s guest experience* Constantly evolving the Guest experience roadmap for the Centre, showing specific areas of focus and delivery* Ensuring the Centre is accessible to all our guests and that it not only achieves, but maintains Disability Confidence status* Setting sales targets and income reporting versus actual* Effective management the Centre budget and KPIs including; target versus actual, service charge and controllable costs in the budget.* Demonstrating how the collective Centre Team are growing sales and income.* Orchestrating teams involved in supporting commercial growth and sales of their Centre.* Conducting lessons learned, listening to constructive feedback and applying solutions, processes and practices to make sure the Centre delivers an exceptional experience for guests and Brand Partners.* Effectively communicating knowledge and understanding of Centre’s business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience.* Maintaining effective working and commercial relationships with Service Partners* Involvement in and understanding of research strategies and business planning forums* Breath of relevant experience to be able to manage in a broad and high profile role* A working knowledge and demonstration of success in matrix organisation* Proven experience of translating strategy into excellent execution* Proven experience at building relationships with a broad range of stakeholders* A confident communicator able to represent the business at all levels* Presentation experience* Financially astute* Influential people leader* Coaching skills* Proven track record of creating and delivering commercial business plans* Commercial negotiator* Ability to embrace innovation and digest changing market conditions* Technologically savvy* Report writing skills* Willing to challenge status quoWe have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information.* Performance based annual bonus plan* 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.* Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.* Private medical insurance, Health Cash Plan, Life assurance and income protection.* Enhanced maternity, adoption, shared parental leave policies (view our for more details)* Two different share plans enabling you to share in the success you will help to build* Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause### Life at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our for more informationDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment processTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information.**Stage 1: Review CV's**Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded.**Stage 2: Interview**In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews.**Stage 3: Offer and Contract**If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process.**Stage 4: Onboarding**Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.