Central Operations Manager

Cezanne HR; Chichester, Worthing; Hybrid; GBP 40,000; Full time

Job summary

An established industry player is seeking a Central Operations Manager to lead their Field Support Team. This role involves overseeing daily operations, managing remote workforce scheduling, and ensuring effective communication across teams. The ideal candidate will possess strong leadership and analytical skills, with a focus on continuous improvement and operational excellence. The company offers a competitive salary, performance-based bonuses, and a supportive work environment that values collaboration and individuality. Join this dynamic team and make a meaningful impact in the wellness sector!

Benefits

Performance-based bonus

Health Assessments

Discounted Gym Membership

Employee referral bonus

Matched company pension

Home office allowance

Enhanced family leave

Life Insurance

Cycle to Work Scheme

EAP Scheme

Qualifications

• Strong leadership and team management skills, especially with remote teams.
• Excellent planning, organisation, and analytical skills with attention to detail.

Responsibilities

• Oversee daily operations and ensure smooth processes for the support team.
• Develop operational policies to improve efficiency and productivity.

Skills

Leadership

Team Management

Planning and Organisation

Analytical Skills

Problem-Solving

Communication Skills

Attention to Detail

Interpersonal Skills

Microsoft Office Proficiency

Education

3+ years management experience

Tools

Resource Planning Tools

Microsoft Office

Job description

Bluecrest Wellness Chichester, United Kingdom Field Operations

Company Description

An organisation with a strong purpose, vision and goal - we're all about living health confident.

Position

Central Operations Manager

Worthing, West Sussex

Full time, Permanent

Up to £40,000 per year plus a £5,000 performance-based bonus (paid annually)

Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team; Kyla, Abbie, Tara and Issy, and our Resource Planner; Zoe.

Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.

You’ll be directly responsible for ensuring the efficiency and effectiveness of the teams daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.

If you’re ready to make a meaningful impact, then we’re ready for you.

What we can offer you in return

• A competitive salary of up to £40,000 per year
• Performance based bonus of £5,000 per year (paid annually)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

Your day-to-day duties will include:

• Developing and implementing operational policies and procedures to improve efficiency and productivity
• Overseeing the day-to-day operations, ensuring smooth and efficient processes
• Managing and leading a team of support staff, including remote employees, providing guidance, training, and support
• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement
• Collaborating with other departments to ensure alignment and coordination of activities
• Ensuring compliance with all relevant regulations and standards
• Identifying and mitigating operational risks
• Driving continuous improvement initiatives to enhance operational performance
• Preparing and presenting regular reports on operational performance to senior management
• Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration
• Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment
• Addressing any challenges related to remote work, including communication barriers and technology issues
• Ensuring field support coverage across 7 days, between the hours of 6am and 10pm to allow for the safe delivery of our service
• Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 100 staff members
• Forecasting future resource requirements based on business goals and project timelines
• Managing and maintaining resource planning tools and systems
• Driving continuous improvement initiatives to enhance resource planning processes
• Providing training and support to team members on resource planning processes and tools
• Preparing and presenting regular reports on resource utilisation and planning to senior management
• Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources
• There will be on call requirements for this role

The hours

• 37.5 hours per week
• These hours can fall any times between 6am and 10pm
• These hours can fall any days between Monday and Sunday
• Hours will be allocated to you based on requirements/need
• Hybrid – 2 days per week in the office (Tuesday and Wednesday)

Requirements

What we need you to have:

• Strong leadership and team management skills, including experience managing remote teams
• Excellent planning and organisation
• Strong analytical skills and attention to detail
• Excellent problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• A natural conversationalist with an ability to communicate confidently on the phone as well as the ability to listen
• Excellent command of the English language - written and spoken
• Responsible and reliable with the ability to take account for your own work and actions
• Proficiency in Microsoft Office and other relevant software
• Minimum 3 years previous management experience

What we’d like you to have:

• Proven experience as an Operations Manager or in a similar role
• Proven experience in a Resource Management role or in a similar role

Other information

The next steps…

So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.