CCTV / Customer Service Agent

APCOA PARKING UK; Wigan; On-site; GBP 26,000; Full time

Job summary

A leading parking management company is seeking a full-time CCTV/Customer Service Agent in Wigan. This role involves answering customer enquiries, reviewing CCTV footage, and performing clerical tasks. Candidates should have customer service experience, excellent communication skills, and an eye for detail. Training will be provided, and the position offers a salary of £25,396 per annum along with various employee benefits including a pension scheme and discounts.

Benefits

Training and Development

Company Pension

Employee Discount Scheme

Monthly free staff lunch

Free parking

Qualifications

• Experience in customer service roles.
• Ability to build positive working relationships.
• Capable of multitasking and maintaining organization.

Responsibilities

• Answer customer enquiries via telephone and email.
• Review CCTV footage as part of service standards.
• Perform clerical tasks to meet KPIs.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Detail-oriented

Knowledge of Excel

Job description

The Role

CCTV/ Customer Service Agent- Wigan - Full-Time; 40 Hours per week - £25,396 per annum.

Do you have customer service experience?

Are you a good communicator?

Are you detail-oriented and reliable?

An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi‑task. Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Review CCTV footage
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

What will you bring?

• Customer service experience
• Personal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi‑task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self‑motivated with a pro‑active nature
• Positive behaviours with colleagues and customers.
• Excellent problem‑solving skills.
• Punctual, reliable and detail oriented.
• Knowledge of excel.

What is on offer to you?

• 40 hours per week – 5 days over 7 between the hours of 8am and 8pm
• £25,396 annual salary (£12.21 hourly rate)
• Training and Development
• Company Pension
• Employee Discount Scheme
• Once monthly free staff lunch
• Free parking.

Does this opening sounds like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.