Casualty Claims Handler

AXA Insurance Plc; Bolton; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading insurance company in Bolton is seeking a highly motivated Casualty Claims Handler to manage a portfolio of claims up to £100K. In this role, you'll conduct investigations and negotiate effectively while providing top-notch customer service. Ideal candidates will have proven negotiation skills and experience in the financial sector. The position offers a competitive salary of up to £26,000, comprehensive benefits, and flexible working arrangements.

Benefits

Competitive annual salary

Annual performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

Employee discounts

Wellbeing services

Qualifications

• Proven negotiation skills and use of tactics in managing difficult conversations.
• Relevant experience from the financial sector or insurance preferred.
• Strong proactive approach to managing own work.

Responsibilities

• Manage a portfolio of claims up to £100K.
• Carry out investigations into policy and legal liability for claims.
• Provide excellent customer service with a logical approach.

Skills

Negotiation skills

Communication skills

Customer service

Job description

We're looking for a highly motivated individual with an interest in learning a technical claims role within the insurance industry. This is an exciting opportunity to learn something new and start your career in insurance with us. You'll learn extensive product knowledge and advanced negotiation skills in a fast‑paced and rewarding environment.

As a Casualty Claims Handler, you’ll be responsible for making accurate and pragmatic policy and legal liability decisions, ensuring that our customers receive the best possible service. Your role will involve investigating complex claims, negotiating with third parties, and providing clear and concise policy interpretations.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Dealing mainly through Brokers, you'll be proactively managing a portfolio of claims up to £100K.
• Carrying out comprehensive investigations into policy and legal liability for all newly allocated EL, PL and Disease claims to successfully negotiate a cost effective and speedy resolution.
• Providing excellent customer service, whilst having a logical and measured approach to all tasks.
• Dealing confidently and tactfully with people over the phone.
• Be an active and visible coach, focusing on working closely with the team to focus on development.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you’ll bring:

• Proven negotiation skills and use of tactics in managing difficult conversations.
• Relevant transferable skills with experience from the financial sector or overarching insurance preferred.
• Experience of having a strong proactive approach to manage own work and commitment to customer service.
• Able to make accurate and pragmatic decisions.
• An understanding of the claims process.
• Quantum assessment skills and working knowledge of cost implications.
• Strong communication skills, both verbal and written.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £26,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Wellbeing services & resources

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.