Casual Cashier Dis-Chem Pharmacies

Digital Network Group.; Bedford; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading retail pharmacy chain is seeking a Casual Cashier for its Bedford stores. The role involves processing transactions, ensuring customer satisfaction, and adhering to security protocols. Candidates should have a Grade 12 certificate, proficiency in MS Office, and good customer service skills. This is an excellent opportunity for individuals looking to start their careers in retail.

Qualifications

• Minimum of six months of experience in cashier or till operations.
• Ability to handle transactions accurately and securely.
• Willingness to work flexible retail hours.

Responsibilities

• Serve as the final point of contact for customers.
• Process customer transactions accurately.
• Adhere to company's customer service policies.

Skills

Customer service skills

Numerical skills

Proficiency in MS Office

English language skills

Attention to detail

Education

Grade 12 or Matric certificate

Job description

Dis-Chem Pharmacies, a prominent name in the South African retail landscape, is consistently seeking to expand its talent pool with skilled and dedicated individuals. One such role they are actively recruiting for is that of a Casual Cashier for their Bedford stores. This initiative is not just about filling an immediate vacancy; it’s a strategic effort to build a robust and pre-screened group of candidates who possess the specific skills and attributes required for future opportunities within the company.

The Purpose of the Role: Beyond the Till

The core purpose of a Casual Cashier at Dis-Chem is to serve as the final point of contact for customers, ensuring a smooth and pleasant shopping experience. This role goes beyond simply ringing up purchases; it’s about upholding the company’s commitment to world-class customer service. Cashiers are responsible for accurately recording customer transactions using Dis-Chem’s operating system, adhering strictly to company policies and standard operating procedures. The emphasis is on accuracy and the elimination of fraud risk, showcasing the trust and responsibility placed in this position.

Essential Qualifications and Experience

To be considered for this role, applicants must meet a specific set of requirements. A Grade 12 or Matric certificate is the foundational educational prerequisite. Beyond that, a minimum of six months of experience in cashier or till operations is essential, providing candidates with practical, hands-on knowledge. Proficiency in computers, specifically MS Office, is also a must, indicating the need for basic digital literacy in a modern retail environment.

Furthermore, a strong command of the English language is critical for effective communication with both customers and colleagues. Sound numerical skills are non-negotiable, given the daily handling of cash and transactions. Finally, candidates must possess basic customer service skills and be willing and able to work the flexible retail hours that are part and parcel of the job.

Key Responsibilities: A Day in the Life of a Dis-Chem Cashier

The job description for a Casual Cashier is comprehensive, outlining a wide range of responsibilities that ensure the smooth operation of the checkout process.

Customer Service and Communication

Cashiers are the face of the company at the point of sale. They are expected to adhere to Dis-Chem’s customer service policies and procedures, building a professional relationship with customers. This includes being a point of contact for both complaints and compliments, which must be reported to the Frontline Supervisor or store management. Cashiers are also required to be aware of and communicate current sales and promotions to customers, ensuring they are well-informed. The company also emphasizes its 5-star communication principles, which cashiers must carry out and manage effectively.

Transactional and Financial Integrity

A significant part of the role involves the meticulous handling of transactions. Cashiers must transact all purchases, which includes receiving and processing various forms of payments such as cash, bank cards, vouchers, and coupons. They are also responsible for processing all loyalty cards from Dis-Chem and its accelerator partners, including Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks.

The financial integrity of the store is a top priority. Cashiers must ensure all cash is placed in the drop safe according to the company’s standard operating procedures (SOPs). They are responsible for keeping their unique login codes and passwords safe and secure, changing them regularly, and restricting their usage to only themselves. Additionally, they must ensure all outgoing stock is scanned and paid for, and that all money is kept strictly inside the till. The handling of daily takings is a confidential matter, to be discussed only with management. Line voids and price changes must be approved and signed off by a supervisor, a key control measure.

Security and Safety

The safety and security of both staff and customers are paramount. Cashiers must be alert and able to recognize and report suspicious behavior to management. They also need to adhere to Dis-Chem’s security policies and procedures, which includes the proper handling of money and the secure processing of transactions. This vigilance helps to prevent fraud and theft, protecting the company’s assets and ensuring a safe environment for everyone.

Essential Competencies: The Right Fit for the Role

Beyond the job duties, Dis-Chem looks for specific competencies that indicate a candidate will be successful in the role.

Technical and Foundational Skills

A key competency is in-depth knowledge of operating cash registers and maintaining cash drawers. This includes knowing how to process sales, refunds, and various payments. Accuracy and attention to detail are crucial, as is a strong command of English, both written and oral. Sound numerical skills are also essential for this position.

Interpersonal and Personal Attributes

Dis-Chem values employees who are presentable and possess a high degree of emotional intelligence and social awareness. These qualities are vital for interacting positively with a diverse customer base and collaborating effectively with colleagues. Accountability, problem-solving abilities, and time management are also listed as essential, reflecting the need for a responsible and proactive individual.

The company also places a strong emphasis on trustworthiness and honesty, which are fundamental for a role that involves handling money and confidential information. The ability to analyze basic reports is an advantageous skill that can help a cashier better understand their performance and contribute to the store’s success.

Special Conditions and Employee Benefits

The role comes with specific conditions of employment. Candidates must be willing and able to work retail hours, which often includes evenings, weekends, and public holidays. Reliable transport or living in close proximity to the store is also a practical requirement. Applicants must be South African citizens and have clear credit and criminal records, ensuring a high level of integrity and compliance.

In return, Dis-Chem offers a market-related salary and the opportunity to be part of a leading retail pharmacy chain.

The Strategic Talent Pool: A Pathway to Future Opportunities

It’s important for applicants to understand the nature of the talent pool. While being part of this pool does not guarantee immediate employment, it significantly increases a candidate’s chances of being considered for a position. It is a strategic approach by Dis-Chem to have a group of pre-screened, qualified individuals ready to be hired when a suitable role becomes available. This proactive method benefits both the company, by streamlining the recruitment process, and the candidate, by keeping them in consideration for future opportunities.

Dis-Chem Pharmacies is an equal opportunity employer and actively supports its Employment Equity & Transformation Strategy. This commitment ensures that the recruitment process is fair and inclusive, with a focus on diversity and equal consideration for all applicants who meet the necessary criteria.

In essence, the role of a Casual Cashier at Dis-Chem is a pivotal entry-level position that offers more than just a job; it provides a pathway to a career in retail with a company that values customer service, integrity, and employee development