Castle Visitor Experience Supervisor

ASVA: Association of Scottish Visitor Attractions; Maybole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A renowned heritage organization is seeking a Visitor Services Supervisor for their Castle in Maybole. The role involves managing the team, ensuring exceptional visitor experiences, and overseeing operational excellence. The ideal candidate should have strong leadership and communication skills, a passion for heritage, and experience in customer service. Flexible work patterns may be required to adapt to visitor flow, ensuring a safe and inclusive environment for all guests.

Qualifications

• Confident, fair, and supportive leadership style.
• Experience delivering excellent customer service in a public-facing environment.
• Understanding of confidentiality, discretion, and GDPR.

Responsibilities

• Support the day to day running of the Castle.
• Lead and motivate the Castle team.
• Act as a key holder, responsible for opening and closing.

Skills

Leadership skills

Customer service skills

Strong communication skills

Organizational skills

Ability to work with volunteers

Job description

A renowned heritage organization is seeking a Visitor Services Supervisor for their Castle in Maybole. The role involves managing the team, ensuring exceptional visitor experiences, and overseeing operational excellence. The ideal candidate should have strong leadership and communication skills, a passion for heritage, and experience in customer service. Flexible work patterns may be required to adapt to visitor flow, ensuring a safe and inclusive environment for all guests.