Case Manager

New Law Limited; Cardiff; On-site; GBP 24,000; Full time

Job summary

A leading specialist law firm is seeking a dedicated Case Manager to provide exceptional customer service and support clients through their claims process. You will engage with a variety of cases, ensuring client care remains a top priority. The ideal candidate will possess strong communication skills and have experience in a customer-oriented environment. A competitive salary plus benefits like 24 days annual leave and pension contributions are offered, alongside a commitment to diversity and inclusion.

Benefits

Salary of £24,000 plus bonus potential

24 days annual leave, rising with service

3% Employer Pension Contributions

Discounted gym memberships

Financial wellbeing app

Employee referral scheme

Qualifications

• Passionate about customer service with contact centre or retail/hospitality experience.
• Proven effective time management and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Handle a diverse range of cases ensuring client care.
• Work closely with clients gathering information and providing guidance.
• Manage the claims process from assessment to resolution.

Skills

Customer service experience

Effective time management

Organizational skills

Excellent communication skills

Experience in claims or personal injury

Job description

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Case Manager

Reference: DEC20258909

Expiry date: 2026-01-07 09:02:00.000

Location: Cardiff

Benefits: -

Duration: 12 Month Fixed Term Contract

Are you passionate about providing exceptional customer service and making a real difference in people's lives?

We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager.

At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support.

You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.

Join NewLaw as a Case Manager and enjoy some outstanding benefits…

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include…

Salary- £24,000 plus bonus potential.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Stream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

About you

• First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting.
• You’ll have proven effective time management and organisational skills within a task-based environment.
• You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.
• Experience in either claims or personal injury setting would be advantageous.

About Us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.