Care Coordinator

Shandon Projects; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Care Coordinator to manage patient care packages in Spennymoor. The ideal candidate will have strong organizational skills and a full UK driving license. Responsibilities include coordinating care and effective communication with clients and health professionals. Benefits include competitive salary, bonus scheme, and 25 days annual leave plus Bank Holidays.

Benefits

25 days annual leave plus Bank Holidays

Bonus scheme

Loyalty reward programme

Workplace pension

Qualifications

• Full UK driving licence and access to your own vehicle required.
• Solid experience in an office‑based role with good admin understanding.
• Comfortable negotiating and influencing client needs.

Responsibilities

• Plan, coordinate, and manage care packages for clients.
• Act as the first point of contact for clients and their families.
• Monitor care delivery to ensure quality standards are met.

Skills

Organisational skills

Clear communication

Problem-solving

Team player

Negotiation

Job description

Salary, Hours & Location

Salary: From £27,000 + bonus & on-call (DOE). Hours: Full-time Monday to Friday. Location: Spennymoor, County Durham, DL16.

About Us

At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.

About The Role

In this pivotal role, you will be responsible for the planning, coordination, and ongoing management of care packages, ensuring seamless service delivery to our valued clients. You will be based at your local Apollo Home Healthcare office in Spennymoor but, at times, travel across the North East region will be required.

Key Responsibilities Include

• Act as the first point of contact for our clients, their families, and healthcare professionals.
• Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes.
• Monitor care delivery to ensure it meets individual care plans and quality standards.
• Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions.
• Support the out-of-hours on-call service on a 1 in 8 rota basis – with no requirement for hands‑on care. When covering a weekend you will receive an additional day off the following week to support a healthy work‑life balance.

What You’ll Need

• A full UK driving licence and access to your own vehicle.
• Solid experience in an office‑based role, with a good understanding of admin processes and documentation.
• Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities.
• Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional.
• Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners.
• Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs.
• A team player with a positive, proactive approach and the ability to build strong working relationships.

What We Offer

• Progression opportunities.
• 25 days annual leave, plus Bank Holidays.
• An extra day off for your birthday.
• An additional day off following the completion of on‑call duties.
• Bonus scheme.
• Loyalty reward programmes at 3 and 5 years.
• Refer‑a‑friend scheme.
• Workplace pension.
• Paid DBS.

How To Apply

If you are motivated, compassionate, and looking to join a supportive and dedicated team, we’d love to hear from you. Please apply with your CV via this job board.

Equality, Diversity & Inclusion

At Apollo Home Healthcare, we are committed to fostering an inclusive, supportive, and respectful environment where everyone is valued. We welcome applicants from all backgrounds and promote equality, diversity, and fairness across our teams. We believe in providing opportunities for every team member to thrive, grow, and succeed alongside colleagues from all walks of life.