CAMHS Team Administrator

Cnwlnhshealthcharity; United Kingdom; On-site; GBP 30,000 - 33,000; Full time

Job summary

A national healthcare provider is looking for a skilled administrator to join their Collingham Child and Family Centre team in London. This role focuses on providing high-quality clerical support, managing databases, and assisting with non-clinical processes to ensure efficient patient care. The ideal candidate will have proficiency in Microsoft Office, experience in a similar role, and a dedication to supporting the healthcare team. The position offers opportunities for career development within a supportive environment.

Benefits

Relocation package

Flexible working options

Ongoing career development support

Qualifications

• Educated to GCSE standard or equivalent.
• NVQ 3 in Business Administration or equivalent practical experience.
• Previous experience working in an administrative role is preferred.

Responsibilities

• Provide clerical support to clinical teams.
• Manage Excel databases and assist with audits.
• Coordinate ward processes for admissions and discharges.

Skills

Good communication skills

Data entry skills

Proficient in Microsoft Office suite

Organizational skills

Understanding of Data Protection

Education

GCSE standard or equivalent

NVQ 3 in Business Administration

Tools

Microsoft Excel

Microsoft Word

Patient Administration systems

Job description

Search here to find a new job, a new career, an opportunity to up skill or to simply change your career direction.
Become part of our team.
We care for you as much as you care for others.

There’s a place for you at CNWL. We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

Main area Child & Adolescents Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Some hours may range between 08:00-18:00) Job ref 333-G-CA-1646

Site Collingham Child and Family Centre, 1a Beatrice Place Town London Salary £30,546 - £32,207 per annum incl. HCAS (pro rata if P/T) Salary period Yearly Closing 20/01/2026 23:59

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page.

Job overview

Collingham CAMHS is a CNWL NHS inpatient care team providing mental and emotional health services to children under the age of 13, their families and carers.

We are a team of specialist clinicians, therapists and nurses. We provide specialist services to those who are experiencing and need help with thoughts, feelings, difficult experiences, emotional, relationship and behavioural difficulties in family life, school or the wider world. These include bullying, eating difficulties, family issues, anger, sadness, worry, finding it hard to concentrate or sit still, trouble with friends, unusual thoughts and more.

The post holder will be responsible for providing efficient and high-quality clerical support to Collingham Child and Family Centre. This will require processing all referrals and supporting the clinical, nursing, and multi-disciplinary teams in delivering safe, compassionate care to children and adolescents and working with families/carers.

Main duties of the job

Managing the Excel databases, clinical systems and assisting with clinical audit and monitoring is an important part of this role. The role will also include acting as a key coordinator of non-clinical ward processes, ensuring efficient flow of information, accurate records, timely correspondence, and smooth management of admissions, discharges, leave, and transfers. The postholder plays a key role in maintaining robust record management, supporting safeguarding procedures, and coordinating responses to information requests, including Subject Access Requests (SARs).

Part of your role will be assisting the Consultant Psychiatrist in his/her clerical and managerial duties. This will involve a high level of discretion and confidentiality as you will come into contact with some sensitive patient and staff data and information.

This post is Administrative only and has no clinical responsibility.

Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. ‘Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.’

As such, if you don’t meet the Transitional Provision we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.

CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.

Person specification

Education and Qualifications

• Educated to GCSE standard or equivalent.
• NVQ 3 in Business Administration or evidence of equivalent practical experience.
• Good standard of written and spoken English

Previous Experience

• Relevant experience of working in an administrative role
• Skilled in using Microsoft Word and Microsoft Excel
• Data entry skills including knowledge of using Excel
• Familiarity with switchboard duties.
• Understanding of Data Protection / Confidentiality
• Knowledge of Patient Administration systems
• Other windows packages for example Power Point and Outlook
• Application of technology in the office i.e. Email and Networking
• Experience of working in the NHS and knowledge of mental health terminology

Skills, Knowledge and Abilities

• Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
• Ability to prioritise workload, and plan and organise own time effectively
• Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
• Ability to act independently, and on own initiative.
• Ability to work as part of a multi-disciplinary team in a pressured environment
• Excellent organisational skills
• Ability to manage own workload without direct supervision
• Working in a team
• Able to deal with difficult/emotional callers
• Lived experience of mental health
• Experience of working in a culturally diverse inner city area. Working in a Multidisciplinary Health Team
• An Understanding of Office Procedures.
• Understanding of hospital and/or social services environments
• Knowledge and understanding of medical terms.
• Knowledge of the Data Protection Act and Caldicott Guardian

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

• Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
• Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
• If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.