Business Systems Analyst

PlatformX Communications; Salford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK connectivity provider is seeking a Business Systems Analyst to enhance their customer-facing 1Portal and systems integration. The successful candidate will manage business requirements, collaborate with cross-functional teams, and drive project success. Strong communication skills and IT systems experience are essential for this role, which offers competitive benefits and a flexible hybrid working environment.

Benefits

Flex30 additional leave

Hybrid working policy

Starting holiday allowance of 25 days

Free private healthcare

Competitive pension scheme

Free broadband for all employees

Flexible salary sacrifice scheme

Qualifications

• Proven experience working on IT systems to facilitate changes.
• Experience within a business analyst position.
• Strong understanding of investigation techniques and requirement engineering.

Responsibilities

• Plan business analysis activities and manage communications to stakeholders.
• Conduct functional/technical requirement gathering sessions.
• Work closely with technical teams to design solutions.

Skills

Stakeholder management

Strong communication skills

Project lifecycle experience

Proactive and highly organised

Tools

Jira

Trello

Job description

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one‑stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our three core sites (Salford, London and Skopje, North Macedonia). Our mission is clear – to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About The Team

The Business Systems Analyst team comprises experienced analysts who collaborate with stakeholders to refine business requirements into clear user stories for development and QA teams. Their primary focus is to enhance our customer‑facing 1Portal by managing new products, integrating with Salesforce, and implementing innovative solutions to deliver a seamless user experience.

About Your Role

PlatformX Communications powers the UK’s Business Connectivity market. We offer flexible and user‑friendly cloud and connectivity solutions to partners, with a goal to become the fastest‑growing provider of high bandwidths (1Gb+) and the top Connectivity Platform in the market within the next five years. As a Business Systems Analyst, you will play a critical role in driving the success of our projects. You will collaborate with cross‑functional teams, stakeholders and vendors to gather and analyse business requirements and processes. You will be working across a range of systems from our award‑winning 1Portal to our CRM system as well as web services and APIs.

Key Responsibilities

• Plan business analysis activities and manage communications to stakeholders.
• Conduct functional/technical requirement gathering sessions with business users.
• Work closely with technical teams to design solutions and user stories.
• Analyse, validate and document existing business processes and map functional and non‑functional requirements onto the to‑be process model to demonstrate the impact of change.
• Be comfortable reading web service documentation and translate this into technical specifications for the development teams.
• Use established tools and techniques to identify and document current and future state business processes.
• Prepare IT & business requirements, functional specifications, user stories, review business processes and make recommendations.
• Produce supporting documents for users and training.
• Work with internal and offshore development team.
• Be involved with the full software development lifecycle through scope, plan, build, test and deployment.

What Will Make You Successful in this Role

• Proven experience of working on IT systems to facilitate crucial changes and updates.
• Experience within a business analyst position.
• Strong understanding of investigation techniques, stakeholder analysis and management, strategy analysis and requirement engineering.
• Knowledge of using a variety of modelling & analysis tools, methods and standards (e.g. Business process modelling, use cases, writing User stories, root cause analysis).
• Experience in full project lifecycle (Agile and/or Waterfall methodologies).
• Scope control and stakeholder management skills.
• Strong written and verbal communication skills with the ability to interact with all levels within the organisation.
• Experience of using software delivery tools such as Jira/Trello.
• Good interpersonal and team skills.
• Extremely proactive, highly organised, with proven ability to manage multiple tasks.

How we look after our employees

• Our brand new PXC Flex benefit launched in January 2025 includes Flex30 – an additional 30 hours of leave every year for you to use as you wish.
• Our hybrid working policy offers you flexibility to work from home as well as connect with your colleagues in accessible and collaborative office spaces.
• A starting holiday allowance of 25 days, and up to 10 extra days of leave via our holiday purchase scheme.
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
• Free broadband for all employees plus gifts for major life events such as marriages and births.
• Flexible salary sacrifice scheme including dental, gym and a huge range of shopping and leisure discounts so you can save even more money.
• A range of inclusive employee networks to help integrate employees into life at PXC.

(* Days and hours are based on a full‑time employees working pattern and leave is pro‑rated for part‑time employees).

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.