Business Support Assistant - Hawick Contact Centre - 2 Posts - SBO09690

Scottish Borders Council; Hawick; On-site; GBP 24,000 - 26,000; Full time

Job summary

A local council is seeking two full-time Temporary Business Support Advisors in Hawick to join their Customer Services team until March 31, 2028. This role involves managing a variety of enquiries through phone calls, ensuring they reach the right department. Additionally, successful candidates will support vital administrative functions. Once trained, there may be options to work from home, providing flexibility in your work environment. Qualifications include a minimum of 3 Standard Grades at the required levels, including English.

Qualifications

• Candidates must have at least 3 Standard Grades at levels 1, 2, and 3, which should include English.

Responsibilities

• Handle a variety of enquiries in a fast-paced environment.
• Gather information to direct requests to the appropriate department.
• Support essential administrative tasks in the office.

Skills

Organisational skills

Customer-focused attitude

Ability to handle enquiries

Education

Minimum of 3 Standard Grades at level 1, 2, 3 including English

Job description

Location:: Hawick Contact Centre, 44 High Street, Hawick, TD9 9EF## Job DetailsGrade: 4AHourly Rate: £13.26 - £13.96Salary: £24,216.08 - £25,493.58 per annumHours: 35Duration: Temporary until 31/03/2028 or earlier return of the postholder.Please note there are two temporary and two permanent posts, if you wish to be considered for both, please apply for both (SBO09689 and SBO09690).Interviews will be held in the week of 8 January 2026.## Role PurposeExciting opportunities have become available for two full-time, Temporary Business Support Advisors to join our busy Customer Services team in Hawick to 31/03/2028. Working in a fast-paced phone room, you’ll handle a wide variety of enquiries, gathering information to ensure requests are directed to the right department for resolution. Alongside call handling, you’ll support essential administrative tasks in our vibrant office. Once fully trained, there’s the flexibility to work from home, giving you the best of both worlds. If you’re organised, customer-focused, and thrive in a dynamic environment check out our job profile and apply today/## EssentialMinimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English.## Informal EnquiriesInformal enquiries may be made to Janet Mitchell at [e-mail] Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.