Business Support Assistant

Acturis Ltd; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading Software-as-a-Service provider in the UK, Acturis Ltd, is seeking a Business Support Assistant in Birmingham. This role encompasses varied responsibilities including front desk duties, internal support, and event organization. The successful candidate will enjoy a supportive work environment with opportunities for professional growth, alongside benefits such as private health insurance and generous holiday leave.

Benefits

Private health insurance

Disability coverage

Company pension scheme

25 days of holiday, rising to 30 days

Qualifications

• Strong A-level results required.
• Ability to learn quickly and expand knowledge.
• Confidence and willingness to take responsibility.

Responsibilities

• Provide professional meet-and-greet services.
• Handle inquiries and manage bookings efficiently.
• Support recruitment activities and maintain office supplies.

Skills

Problem-solving

Self-management

Proactivity

Education

Degree with a 2:2 classification or higher

Job description

Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals in over 40 countries use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

WHY JOIN THE ACTURIS TEAM?

At Acturis, we invest in recruiting, developing, and promoting talent. With us, you will:

• Work with a talented, motivated, and friendly group of like-minded colleagues
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive regular written constructive performance feedback and encouragement to improve
• Receive a competitive salary and participate in annual performance reviews
• Benefit from private health insurance, disability coverage, and a company pension scheme after passing probation
• Enjoy 25 days of holiday, rising to 30 days over time

Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity

THE POSITION

As a Business Support Assistant at Acturis, your responsibilities will include:

• Providing professional and welcoming meet-and-greet services
• Being the first point of contact at reception and handling telephone inquiries alongside the London office team, providing information and directing calls as necessary
• Handling bookings for lunches, hotels, taxis, and couriers
• Preparing and posting company correspondence and documents
• Responding to Birmingham office colleagues’ requests
• Maintaining regular contact and professional relationships with building management
• Resolving issues related to facilities, supplies, and office equipment efficiently
• Monitoring and recording monthly meter readings accurately
• Monitoring office supplies and ensuring the office is stocked with stationery and catering
• Overseeing the cleaning team and reporting any health and safety concerns
• Supporting recruitment activities with agencies, such as booking interviews, providing feedback to recruiters, and conducting office tours for candidates
• Working with the People Operations team to facilitate smooth onboarding
• Supporting colleagues with other office tasks or operational activities as needed
• Organizing social events for the Birmingham office
• Tracking and maintaining budgets for social initiatives
• Identifying improvements in current processes to enhance team efficiency

Job Requirements

CANDIDATE PROFILE

The successful candidate for the role of Business Support Assistant will possess:

• A degree with a 2:2 classification or higher, and strong A-level results
• Strong problem-solving skills; the ability to learn quickly and expand knowledge
• Self-management skills with the ability to meet tight deadlines
• Confidence, proactivity, and a willingness to take responsibility