Business Process Outsourcing Associate Director (Growth focused)

Grant Thornton LLP; City of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consulting firm in London seeks a Business Process Outsourcing Associate Director. You will drive business growth, shape strategies, and build client relationships while working in a hybrid model. Ideal candidates should have a strong sales background, excellent communication skills, and experience with business process outsourcing solutions. This role offers the opportunity to develop and champion impactful strategies to enhance client success.

Qualifications

• Experience of successful sales and business development.
• Strong communication skills to manage client and delivery team relationships.
• Ability to engage with key decision makers.

Responsibilities

• Shape strategic direction by partnering with the leadership team.
• Drive business growth through proactive origination.
• Oversee market engagement campaigns.

Skills

Sales and business development experience

Excellent communication

Commercial awareness

Organizational skills

Proactive attitude

Education

Professional accounting qualification (ACA, ACCA, ICAS, CA, CIPFA)

Tools

CRM tools like Dynamics

Job description

Business Process Outsourcing Associate Director (Growth focused)

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Hybrid working

Overview

NEW GROUND WON’T BREAK ITSELF. Every day our teams help people in businesses and communities to do what is right and achieve their goals. You will be part of the outsourcing function of our CFO Solutions team. The outsourcing team serves as an extension of our clients’ finance team, supporting them in meeting their bookkeeping and compliance needs. We ensure that our clients reporting is timely and accurate and therefore forms a sound basis for clients to fulfil their tax and reporting obligations with consequent benefits for society.

Responsibilities

• Shape strategic direction by partnering with the leadership team to deeply understand business priorities, operating models, and growth objectives.
• Drive business growth through proactive origination and conversion of high-value opportunities, including developing outsourcing propositions, leading proposal strategies, and representing the firm at key external and internal forums.
• Build and leverage senior networks across the wider firm to unlock cross-service opportunities and in the external market.
• Establish and nurture executive-level relationships with corporates across a number of sectors to generate sustainable revenue streams.
• Own key account strategies, ensuring growth plans are implemented and monitored for impact across priority clients and targets.
• Oversee market engagement campaigns, working with origination teams to design outreach strategies and ensure timely, high-quality follow-up in core and emerging sub-sectors.
• Act as a market ambassador, representing the firm at client, intermediary, and industry events, and ensuring post-event actions translate into tangible business opportunities.
• Management responsibilities – responsibility for managing the team and ensuring correct levels of capability and capacity are maintained for client requirements. There is potential overseas travel involved in this, to develop our relationship with our GT India colleagues.
• Shape thought leadership and sector positioning, generating ideas for market-leading insights, and ensuring marketing campaigns deliver ROI and reinforce brand authority.
• Direct pipeline development, maintaining a robust order book and ensuring accurate forecasting aligned to growth targets.
• Ensure best-in-class client materials, overseeing the creation and refresh of sector credentials, pitch templates, and case studies to support business development.
• Champion digital and social presence, driving impactful sector-related content and engagement across relevant platforms.
• Foster a culture of collaboration and innovation, sharing insights, best practices, and market intelligence across the BD, Markets & Clients community to maximise firmwide opportunities.

Knowing you’re right for us

• Experience of successful sales and business development to support the growth of a business. Prior experience of sales of business process outsourcing solutions would be added advantage.
• Excellent communication to manage both client & delivery team relationships. Our operating model involves working with global and cross-cultural teams. Having flexibility to travel to other offices (both within and outside UK) is must.
• Strong commercial awareness and the ability to engage with and influence key decision makers at a senior level, to identify new business opportunities with both new prospects and existing clients.
• Good organisational and IT (technology + CRM tools like Dynamics) skills
• A proactive, can-do attitude

It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.

• A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA)
• Outsourcing delivery experience

Knowing we’re right for you

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

The open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart are valued, and you’ll have the freedom to bring your whole self to work and pursue your passions inside and outside of work.

We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves.