Business Administrator Apprentice Charity

McArthur Dean Training Ltd; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local training provider is seeking a Business Administrator Apprentice to support day-to-day operations. The role involves stock control, customer service, and administration, providing hands-on experience while pursuing a nationally recognised qualification. Candidates should possess strong organisational skills, professional communication abilities, and a confident use of IT systems. Benefits include an apprenticeship wage, 26 days holiday, and potential for permanent employment after completion.

Benefits

Apprenticeship wage

26 days holiday plus bank holidays

Supportive working environment

Career development opportunities

Qualifications

• Strong organisational skills and attention to detail.
• Professional communication, both written and verbal.
• Confident use of IT systems.

Responsibilities

• Order stock from suppliers as required.
• Maintain accurate stock records.
• Provide excellent customer service.
• Support the wider team with admin tasks.

Skills

Strong organisational skills

Professional communication

Confident use of IT systems

Problem-solving

Customer service skills

Tools

Microsoft Office

Stock/order management software

Email platforms

Job description

As a Business Administrator Apprentice, you will play a key role in supporting the day-to-day operations of the charity. You will gain hands‑on experience in stock control, customer service, and administration while working towards a nationally recognised Business Administration qualification.

Apprenticeship Standard

Business Administrator Level 3

Job Spec

• Order stock from suppliers as required
• Maintain accurate stock records and update stock management systems
• Monitor inventory levels to ensure popular products are always available
• Assist with preparing and dispatching customer orders
• Ensure orders are packed correctly and dispatched on time
• Liaise with couriers and logistics providers if needed
• Communicate with customers by phone and email in a friendly, compassionate, supportive and professional manner
• Answer queries about products, orders, or services, referring to senior staff when appropriate
• Provide excellent customer service, ensuring customers feel supported
• Maintain accurate records of purchases and supplier information
• Prepare and send routine emails and correspondence
• Support the wider team with ad-hoc admin tasks
• Work collaboratively with colleagues to ensure smooth running of the organisation
• Willig to attend events when necessary and participate in social media posts with a profession and supportive attitude
• Follow all company policies, including data protection and confidentiality

Person Spec

• Strong organisational skills and attention to detail
• Professional communication, both written and verbal
• Confident use of IT systems (Microsoft Office, stock/order management software, email platforms)
• Problem-solving and prioritisation
• Customer service skills, including empathy and patience
• Good communication skills (spoken and written)
• Organised and detail-focused
• Contribute ideas to improve processes and customer experience

Benefits

• Apprenticeship wage (in line with national apprentice rates)
• 26 days holiday (including your birthday!) plus bank holidays
• Supportive and inclusive working environment
• Opportunity for a permanent role and career development upon completion

Hours of work

Monday – Friday, 9.30am – 5pm (35 hours per week)

Rate of Pay

Apprenticeship Minimum Wage (£7.55 per hour)