Breakdown Controller (AHN)

Kelling; Normanton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading access hire company based in Normanton is looking for a Breakdown Controller to ensure customer satisfaction and keep vehicles operational. The role involves taking breakdown calls, coordinating repairs, and maintaining communication with customers and internal teams. Candidates should have excellent communication and organisational skills, with prior customer service experience being essential. Enjoy benefits like extra leave for birthdays, life insurance, and a supportive team in a fast-growing environment.

Benefits

Extra leave (Birthday)

Life insurance

Employee discounts

Cycle to work scheme

On-site parking

Referral programme

Qualifications

• Excellent communication skills with a focus on written and verbal clarity.
• Strong organisational skills and attention to detail.
• Ability to thrive under pressure and solve problems effectively.
• Customer service experience is essential for this role.

Responsibilities

• Take breakdown calls and coordinate solutions with suppliers.
• Keep customers updated about vehicle repair progress.
• Minimise vehicle downtime and manage billing queries.
• Maintain detailed records and communicate professionally.

Skills

Written and verbal communication skills

Organisational skills

Problem-solving mindset

Interpersonal skills

Customer service experience

Tools

Microsoft Office

Syrinx

Job description

Breakdown Controller – Normanton

Type: Permanent, Full-time

Hours: Monday – Friday, 8am – 5pm

About Us

Welcome to Kelling Group’s Access Hire team – the UK’s leading hirer of MEWPs and specialist vehicles! We’ve grown massively in recent years, with over 1,000 extra vehicles now on the road and more being hired every day. That growth has opened up plenty of opportunities for career progression, training, and personal development – from customer service and workshop experience to leadership training for those who want to climb the ranks.

Based in Normanton, we supply equipment all over the UK (and now into Northern Ireland!), from vehicle-mounted cherry pickers to clients in Power, Telecommunications, Local Authorities, Utilities, and other infrastructure sectors. We specialise in modern 3.5t–7t and 4×4 vehicles from Versalift and CPL, so you’ll be at the heart of some exciting operations every day!

What We’re Looking For

We need someone with a sharp eye for detail, a can‑do attitude, and the ability to think on their feet. As a Breakdown Controller, you’ll be the go‑to problem solver, keeping our vehicles moving and our customers happy. You’ll need to work well independently, but also be a team player – liaising with garages, customers, and internal teams like Fleet, Hire Desk, and Operations.

What You’ll Do

• Take breakdown calls and find solutions by coordinating with suppliers and engineering support.
• Keep customers updated via phone/email with progress reports on vehicle repairs.
• Minimise vehicle downtime and escalat
• Raise purchase orders, process recharges, and liaise with Accounts on billing queries.
• Work closely with Finance, Workshop, and Sales to keep things running smoothly.
• Keep accurate and detailed records in Syrinx.
• Always maintain professional, friendly, and courteous communication with customers and colleagues.
• Cover out‑of‑hours rota (additional pay applies).
• Any other ad‑hoc duties to keep the operation ticking along.

What You’ll Bring

• Excellent written and verbal communication skills.
• Super organised with strong planning skills and attention to detail.
• Confident with Microsoft Office.
• Customer service experience (essential).
• Vehicle knowledge is a bonus, but not essential.
• A problem‑solving mindset and ability to stay calm under pressure.
• Great interpersonal skills – you’ll be working with lots of different people!

Why You’ll Love Working Here

• Extra leave (Birthday) – because everyone needs a break!
• Life insurance
• Employee discounts and store perks
• Cycle to work scheme
• Referral programme
• On‑site parking (and yes, it’s free!)
• Supportive, fun, and fast‑growing team

If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team – we want to hear from you!