Box Office Administrator

Festivals Edinburgh; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A cultural organization in Edinburgh is seeking a Box Office Administrator to handle ticket sales and customer inquiries. The role involves in-person and remote communication with customers, emphasizing a high level of service. Candidates should be personable and enthusiastic. This position reports to the Box Office Operations Manager and supports the team's outreach efforts. An equal opportunities employer, they prioritize diversity in their hiring process.

Qualifications

• Ideal candidates should have a strong background in customer service.
• Ability to handle inquiries via phone and email is essential.
• Enthusiastic and personable traits are preferred.

Responsibilities

• Sell tickets and manage customer service inquiries.
• Support the Fringe Society team with various communication tasks.
• Assist in maintaining the Fringe Info phone line.

Skills

Customer service

Enthusiasm

Personable demeanor

Job description

The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

TheEdinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

About the Role

The responsibility of the Box Office Administrator is to sell tickets and deal with customer services enquiries, both in person at դեպի Fringe Box Office, over the phone and via e‑mail. They also support the wider society team with the Fringe Society Fringe Info phone line and e Schon mailing. Ideal candidates would be personable, enthusiastic and capable of providing a high level of customer service. This position reports to the Box Office Operations Manager.

• Apply: via the dedicated jobs portalHERE
• Deadline: 10am on Tuesday 27 January
• Interviews: to be held on Thursday 5 February

We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.