Bodyshop Advisor / Estimator

BMW; Hailsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive group is seeking a Bodyshop Administrator who will serve as a key link between customers, insurance companies, and repair teams. The role demands excellent communication skills, strong organizational abilities, and previous experience in customer service or administration. Responsibilities include managing workflow, coordinating with insurance adjusters, and handling customer queries. Enjoy a comprehensive benefits package including annual leave, retail discounts, and flexible working options.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 access to healthcare professionals

Paid day to volunteer

Company share purchase plan

Referral rewards

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Excellent communication skills with customers and colleagues.
• Strong organisational and multi-tasking abilities.
• Ability to work to deadlines and targets in a fast-paced environment.
• Previous experience in customer service or administration within automotive or similar industry.
• Skilled at problem-solving and handling queries professionally.

Responsibilities

• Plan and monitor the workflow of body repair staff to ensure efficiency.
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly.
• Review and validate repair estimates, providing technical advice where needed.
• Order and manage parts and supplies required for repairs.
• Handle customer queries and complaints professionally, ensuring satisfaction.
• Invoicing retail and insurance repairs.

Skills

Excellent communication skills

Strong organizational abilities

Multi-tasking

Customer service experience

Problem-solving skills

Valid UK driving licence

Job description

Your role

As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Plan and monitor the workflow of body repair staff to ensure efficiency
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly
• Review and validate repair estimates, providing technical advice where needed
• Order and manage parts and supplies required for repairs
• Handle customer queries and complaints professionally, ensuring satisfaction
• Promote additional services and maintain strong relationships to encourage repeat business Maintain accurate customer records and keep customers informed throughout the repair process
• Invoicing retail and insurance repairs
• Updating Bodyshop management system

Your profile

Excellent communication skills with customers and colleagues

Strong organisational and multi-tasking abilities

Ability to work to deadlines and targets in a fast-paced environment

Previous experience in customer service or administration within automotive or similar industry

Skilled at problem-solving and handling queries professionally

Must hold a valid UK driving licence

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

Rewards

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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