BMW Product Genius

BMW; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Glasgow is seeking a Product Genius dedicated to enhancing customer experience. In this full-time role, you will be responsible for educating customers, preparing vehicles for the showroom, and providing exceptional service throughout the buying journey. The ideal candidate must have a passion for automotive technology, a full UK driving license, and a willingness to develop skills towards car sales. Exceptional communication skills are essential for ensuring customer satisfaction throughout their experience.

Benefits

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Access to Company Pension Scheme

Colleague Introductory Scheme

Industry-leading discounts on vehicle purchases

Qualifications

• Full UK driving licence required.
• Willingness to progress within the role towards car sales.
• Confidence in engaging with customers and enhancing their experience.

Responsibilities

• Prepare the showroom and present vehicles.
• Enhance the customer journey from inquiry to delivery.
• Educate customers about new car features during handovers.

Skills

Confident communicator

Passion for automotive technology

Ability to work independently

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 2

BMW Glasgow is looking for a Product Genius.

Your role

At Douglas Park BWM you’ll be known as a Product Genius but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car.

This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in-branch training, you will also become certified by the BMW Academy, which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
• Supporting the Sales department and delivering excellent customer experience.
• Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment.
• Learning about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.
• Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
• Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

Your profile

• You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease.
• A passion for automotive technology and keen to keep up to date with latest innovations and trends
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
• A full UK driving licence.
• As happy working on your own initiative as you are in a team.
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Rewards

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry-leading discounts on purchases of new and used cars

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.