Bilingual Service Desk Analyst - French/English (Remote)

Fresh Direct Group; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food service company is seeking a Service Desk Analyst fluent in English and French in Ashford, UK. You'll be responsible for providing level 1 support, troubleshooting issues, and maintaining high service quality. The ideal candidate will have experience in IT support, strong problem-solving skills, and knowledge of ServiceNow. This full-time role offers a diverse and inclusive company culture that values every team member.

Qualifications

• Good experience in a Service Desk or similar IT support environment.
• Strong customer service, listening, and communication skills.
• Ability to work remotely and as part of a team.

Responsibilities

• Address and resolve non-major incidents and service requests.
• Deliver excellent customer service and professional support.
• Document case details clearly in ServiceNow.

Skills

Customer service

Fluent in English and French

ServiceNow ITSM workflows

Troubleshooting technical issues

Microsoft Office365

Attention to detail

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Job description

A leading food service company is seeking a Service Desk Analyst fluent in English and French in Ashford, UK. You'll be responsible for providing level 1 support, troubleshooting issues, and maintaining high service quality. The ideal candidate will have experience in IT support, strong problem-solving skills, and knowledge of ServiceNow. This full-time role offers a diverse and inclusive company culture that values every team member.