Bereavement Services Manager

City of London; Greater London; On-site; GBP 44,000 - 50,000; Full time

Job summary

A public sector organization in Greater London is seeking a Bereavement Services Manager to oversee operations at the City of London Cemetery & Crematorium. The role requires leading a team and maintaining relationships with the public while providing exceptional customer service. Candidates should have leadership experience and strong communication skills, with a commitment to caring for the bereaved. A full UK manual driving license is essential. The position is permanent with a salary range of £44,110 - £49,140.

Qualifications

• Experience in leading a team.
• Commitment to delivering first-class customer service.
• Caring and sensitive approach to public enquiries.

Responsibilities

• Oversee the day-to-day operation of the cemetery’s administrative functions.
• Lead a team of bereavement services officers and assistants.
• Maintain good relationships with visitors and the bereaved.

Skills

Leadership

Excellent communication skills

Teamworking

Interpersonal skills

IT systems understanding

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £44,110 - £49,140 inclusive of all allowancesContractual Hours: 35 hours per week
Basis: Full time, PermanentWorkplace category: Workplace
Attachments: Job Information Pack

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The City of London Environment Department protects, funds and manages over 10,700 acres of historic and natural open space primarily for public recreation and health for the City of London Corporation which includes the ownership and management of the City of London Cemetery & Crematorium in Manor Park E12. As a Green Flag and Green Heritage site we pride ourselves in maintaining this 200-acre site to an exceptionally high standard.

We currently have a vacancy for aBereavement Services Managerat the City of London Cemetery & Crematorium. The successful candidate willbe requiredto work a 35-hour week, Monday toFridayfrom 8.30am until 4.30pm.

You will beleadinga team ofsevenbereavementservicesofficers and threeassistantofficersandwill beoverseeing theday-to-dayoperation of the cemetery’s administrativefunctions.

You willberequiredtodealwithandmaintaingood relationships withboth members of the public visiting the siteandthe bereavedwhichrequires a caring and sensitive approachwhen responding to public enquiries and complaints.

You will also form part of the cemetery’s leadership teamand take an active role in continually improving the service that we provide to the bereaved.

You shouldhaveexperience of leading a team,have excellent communication skills and be committed to delivering first class customer service.Teamworkingand interpersonal skills are essential requirements for this post, as is agoodunderstanding of I.T. systemsandawillingness to learn.An understand of the funerary industry would beadvantageous.

Candidates must hold a full UK, manualdriving licence.

Closingdate: 12 noon on16 January 2026

Interviewswill be held on29January 2026

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To apply online please click the Apply online button below.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference numberOENV1035if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.

If this role is advertised as a secondment, secondments are subject to the agreement of your department releasing you, therefore, you need to discuss this with your line manager prior to applying. The purpose of this will be to discuss what, if any,impactyour secondment might have on the service and service delivery should your application be successful, and how this might be addressed.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, wedon’thave a ‘one size fits all’ policy for workplace attendance. How many days a weekyou’llbe required to attend your workplace will depend on the requirements of your role.It’simportant that you understand the requirements before applying to ensure youare able tomeet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guidehere .

We will be reviewing this policy and approach at regular intervals to ensurewe’remeeting our attendance needs.

This post is exempt from the Rehabilitation of Offenders Act and as part of theselectionprocess the successful applicant willbe requiredto obtaina standardDisclosure & Barring Service check.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive andequitableacross the whole organisation, to ensure that everyonehas the opportunity tothrive in the work that we do.