Belfast Customer Safety & Service Champion

Marks & Spencer Plc; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail company in Belfast is seeking a Service and Safety Assistant to enhance customer experience and ensure safety. The role involves actively engaging with customers, responding to potential thefts, and reporting incidents. Ideal candidates will possess strong communication skills, a confident demeanor, and the ability to remain calm under pressure. This is a vital position ensuring a secure shopping environment and positive customer interactions within the store. Applicants should be enthusiastic and motivated to uphold the brand's values.

Qualifications

• Confident and friendly personality essential for customer engagement.
• Strong communication skills for effective customer interaction.
• Ability to detect suspicious behavior and act accordingly.

Responsibilities

• Provide visible presence and support to customers.
• Respond to alarms and potential theft situations.
• Report incidents and monitor suspicious activity.

Skills

Confidence

Strong communication skills

Observation skills

Motivation

Empathy

Job description

A prominent retail company in Belfast is seeking a Service and Safety Assistant to enhance customer experience and ensure safety. The role involves actively engaging with customers, responding to potential thefts, and reporting incidents. Ideal candidates will possess strong communication skills, a confident demeanor, and the ability to remain calm under pressure. This is a vital position ensuring a secure shopping environment and positive customer interactions within the store. Applicants should be enthusiastic and motivated to uphold the brand's values.