Barista / Cafe Assistant

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Bristol is seeking a dedicated Café Assistant to join their team. This full-time position involves serving patients and visitors, while ensuring a friendly café experience. Candidates should have a background in retail or catering, with strong customer service skills. Shifts will vary, including weekdays and weekends, offering flexible work options. This role is essential for fostering a welcoming environment in a busy healthcare setting.

Benefits

Health and wellbeing support

Career development opportunities

Flexible working arrangements

Qualifications

• Experience working in a coffee/retail environment.
• Experience in a busy environment.
• Good work ethic.

Responsibilities

• Provide a seamless café experience to customers.
• Serve patients, visitors, and staff.
• Complete relevant checklists and paperwork.

Skills

Friendly personality

Customer service skills

Ability to work in a busy environment

Education

Basic Education – Reading and writing plus basic numeric skills

NVQ Level 1 or Retail Catering Experience

Tools

Cafe equipment

Coffee machines

Till

Job description

Main area Retail Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (5 days in 7) Job ref 387-EF0456-MF-B

Site Bristol Royal Infirmary Town Bristol Salary £24,465 pa pro rata Salary period Yearly Closing 04/01/2026 23:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

With a new hourly rate of £12.51 per hour on weekdays, £17.63ph for weekday nights (after 8pm) & Saturdays, and £22.89ph for Sundays and Bank Holidays, there isn't a better time to join the team!

Do you have experience within a restaurant or cafe environment? Can you be a friendly face to patients, staff and visitors? Do you want to work in a friendly team that is passionate about what they do?

This is a 37.5 hour contract, you will be required to work a variety of shifts.

Main duties of the job

Your day-to-day activities will include:

• Working with a team who are responsible for providing a seamless café experience to customers
• Serving patients, visitors and staff
• Completing relevant checklists and other paperwork related to the role
• Supporting new employees into the team
• Undertake stock takes as necessary
• Prepare food & coffees in an aesthetically pleasing manner
• Providing outstanding customer service in the retail units

The ideal candidate will:

• Have experience of working in a coffee/retail environment
• Be used to working in a busy environment
• Have a friendly, approachable personality, with a good work ethic

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Education and Qualifications

• Basic Education – Reading and writing plus basic numeric skills
• NVQ Level 1 or Retail Catering Experience in a similar field

Experience

• Retail or catering experience
• Previous NHS experience

Skills and Abilities

• Able to use cafe equipment, including till and coffee machines
• Able to follow verbal and written instructions; for example when adhering to cleaning schedules

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.