Banking Customer Experience Advisor – Sudbury/Braintree

Santander Consumer USA Inc.; Braintree; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the UK seeks a Customer Experience Advisor for their Sudbury/Braintree site. The successful candidate will engage with customers, assist with transactions, and build relationships to enhance customer satisfaction. Candidates should demonstrate outstanding customer service abilities and effective communication skills. A starting salary of £24,000 is offered, alongside benefits including holiday, healthcare, and a generous pension contribution.

Benefits

25 days holiday plus bank holidays

Voluntary healthcare benefits

Employee pension contributions

Death-in-service benefit

Access to well-being programs

Qualifications

• Ability to deliver outstanding customer service from a face-to-face or telephony background.
• Effective communicator who understands customer needs.
• Desire to go above and beyond for customers.
• Team player with a flexible approach to work.
• Ability to adapt to changing business needs.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and queries.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to help customers.

Skills

Outstanding customer service

Effective communication

Team working skills

Flexibility

Problem-solving

Job description

A leading financial services provider in the UK seeks a Customer Experience Advisor for their Sudbury/Braintree site. The successful candidate will engage with customers, assist with transactions, and build relationships to enhance customer satisfaction. Candidates should demonstrate outstanding customer service abilities and effective communication skills. A starting salary of £24,000 is offered, alongside benefits including holiday, healthcare, and a generous pension contribution.