Banking Customer Experience Advisor – Preston

Virgin Money; Preston; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading financial institution in Preston seeks a Customer Consultant to provide exceptional service and assist customers with digital banking. Candidates should have strong communication skills and a passion for helping others. This full-time role offers a competitive salary of £23,500 - £25,000 per annum and attractive benefits, including private medical insurance and opportunities for training and development.

Benefits

25 days holiday increasing to 30

Private medical insurance

Access to annual performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Experience in a customer service environment is preferred.
• Excellent communication skills with diverse personalities.
• Enthusiasm for digital services and technology.

Responsibilities

• Welcome customers to the Branch.
• Assist customers in using digital services.
• Resolve customer banking queries.
• Engage with customers to understand their needs.
• Work collaboratively with colleagues to provide best solutions.

Skills

Customer service experience

Communication skills

Digital literacy

Problem-solving skills

Flexibility

Tools

Microsoft Office

Job description

A leading financial institution in Preston seeks a Customer Consultant to provide exceptional service and assist customers with digital banking. Candidates should have strong communication skills and a passion for helping others. This full-time role offers a competitive salary of £23,500 - £25,000 per annum and attractive benefits, including private medical insurance and opportunities for training and development.