Automotive Service Advisor – Customer Experience

Premier Motors; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider is seeking a full-time Service Advisor to join their team in Newport. The role involves assisting customers, managing workshop diaries, liaising with technicians, and ensuring high levels of customer satisfaction. Ideal candidates will have experience in customer service, excellent communication skills, and strong organisational abilities. This position offers competitive holidays and a supportive team environment. Interested applicants should email their CV and cover letter.

Benefits

30 days holiday including bank holidays

Access to free will writing services

Mortgage advice services

Qualified first aiders on site

Qualifications

• Previous experience in customer service or administration.
• Friendly, outgoing, and customer-focused.
• Excellent telephone manner and communication skills.
• Strong organisational and computer skills.
• Comfortable with written work and basic numeracy.
• A full clean driving licence.

Responsibilities

• Welcoming and assisting customers professionally.
• Managing workshop diaries and customer database.
• Explaining repairs and recording vehicle faults.
• Liaising with technicians for job monitoring.
• Authorising and processing payments for repairs.
• Promoting additional services.

Skills

Customer service

Communication skills

Organisational skills

Basic numeracy

Job description

A leading automotive service provider is seeking a full-time Service Advisor to join their team in Newport. The role involves assisting customers, managing workshop diaries, liaising with technicians, and ensuring high levels of customer satisfaction. Ideal candidates will have experience in customer service, excellent communication skills, and strong organisational abilities. This position offers competitive holidays and a supportive team environment. Interested applicants should email their CV and cover letter.