Automotive Service Advisor – Customer Care & Upsell

Cooks Motor Group; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group in Watford is seeking a Service Advisor to provide outstanding customer communication during vehicle maintenance. Responsibilities include welcoming customers, updating them on repairs, and promoting additional services to enhance vehicle longevity. Ideal candidates should possess excellent communication skills, a strong customer service background, and a valid UK driving licence. The position offers a supportive work culture focused on growth and development, with various employee benefits available.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on cars and servicing

Company pension scheme

Flexible working options

24/7 access to healthcare

Paid day to volunteer

Training and development opportunities

Qualifications

• Must have excellent communication skills to engage with customers and colleagues.
• Experience delivering exceptional customer service.
• Able to identify customer needs and upsell services.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on their vehicle repairs.
• Promote additional services based on Technician recommendations.
• Schedule vehicle appointments efficiently.
• Maintain customer records for effective service management.

Skills

Excellent communication skills

Demonstrated customer service experience

Ability to identify customer needs

Time management skills

Experience in a target driven role

Valid UK driving licence

Job description

A leading automotive group in Watford is seeking a Service Advisor to provide outstanding customer communication during vehicle maintenance. Responsibilities include welcoming customers, updating them on repairs, and promoting additional services to enhance vehicle longevity. Ideal candidates should possess excellent communication skills, a strong customer service background, and a valid UK driving licence. The position offers a supportive work culture focused on growth and development, with various employee benefits available.