Audi Aftersales Consultant

Sytner Group; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in Leicester is seeking a dedicated professional for their Aftersales team. You will manage service booking calls, enhance customer journey efficiency, and support service advisors. This full-time position includes training and a rotating Saturday schedule. Ideal candidates will possess strong organisational skills and a commitment to customer satisfaction, ensuring every interaction is positive and professional.

Benefits

Full training provided

Opportunity to work with digital systems

Qualifications

• Ability to manage inbound and outbound service booking calls.
• Experience in customer care and building rapport.
• Familiarity with digital systems and platforms.

Responsibilities

• Manage service leads and drive bookings.
• Support Service Advisors and manage customer updates.
• Assist with Fast Track Programmes during workshops.

Skills

Strong organisational skills

Administrative skills

Job description

About the role

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

Your day-to-day will include:

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre-calls, customer updates, invoicing, and post-visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

Why join us?

This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast‑paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in‑house Learning & Development team, as well as manufacturer training from Audi.

About you:

• Strong organisational and administrative skills