Associate Director Governance and Resilience

British Business Bank; Sheffield; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking an experienced Associate Director of Governance and Resilience responsible for ensuring that governance frameworks, risk controls, and resilience strategies are aligned with the organization's objectives. This role requires strong experience in IT Service Management, risk management, and agile delivery. The successful candidate will lead a team, collaborate with internal and external stakeholders, and optimize processes to enhance operational stability and regulatory compliance. Benefits include flexible working and generous leave policies.

Benefits

30 days annual leave plus bank holidays

15% employer pension contribution

Flexible working

Cycle to work scheme

Healthcare cash plan

Paid voluntary days

Qualifications

• Experience in driving governance and resilience across IT services.
• Skilled at managing risk and compliance measures.
• Ability to lead and optimize IT Service Management processes.

Responsibilities

• Drive excellence in IT Service Governance and Information Security Governance.
• Lead a team to safeguard information assets and operational resilience.
• Collaborate with stakeholders to provide strategic oversight.

Skills

Agile delivery

IT Service Management

Governance frameworks

Risk management

ITIL

Jira

Confluence

Job description

Associate Director Governance and Resilience

Application Deadline: 22 January 2026

Department: IT Infrastructure and Operations

Employment Type: Permanent

Location: Sheffield

Compensation: £65,000 - £90,000 / year

Description

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £77,500 (Sheffield) / £90,000 (London) depending on experience

The role

As Associate Director, Governance and Resilience, you will be responsible for driving excellence and managing risk across IT Service Governance, Information Security Governance, and Business Resilience. You will ensure governance frameworks, risk controls, compliance measures, and resilience strategies are integrated and aligned with the Bank’s objectives, supporting operational stability and regulatory requirements.

In this role, you will lead a team responsible for designing, implementing, and improving processes safeguard information assets, manage risk, and maintain operational resilience. You will foster a culture of accountability, transparency, constructive challenge, collaboration, and outcome focus, ensuring IT services are effectively governed and the organisation is prepared for disruption.

You will work closely with internal stakeholders and external partners to provide strategic direction, operational oversight, and guidance, ensuring governance activities are proportionate, resourced, and responsive to business needs. You will optimise IT Service Management and Agile Project Delivery tools, drive improvements in processes, technology, and service delivery, and support the development of policies, contracts, and controls that reduce risk and enhance efficiency.

You will bring experience in Agile delivery, IT Service Management, ITIL, service catalogues, configuration management databases, service tiering, and service ownership. You will be skilled at articulating and managing risk, fostering a transparent and risk‑aware culture, and taking appropriate, calculated actions to achieve outcomes. You will lead governance forums such as the Change Advisory Board, coordinate audit and compliance activities across technology and information security, and oversee the development and testing of contingency plans for critical processes. Experience optimising workflows in tools such as Jira and Confluence will support effective tracking and reporting across teams.

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Key Benefits

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• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more