Associate, Customer Success Advocacy

Ciena Australia Pty; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology leader is seeking a Customer Success Advocate in Belfast. This full-time role focuses on enhancing customer experiences by managing programs and services. The ideal candidate will hold a degree in Engineering, possess project management skills, and a customer-focused attitude. You will oversee program delivery, engage with various teams, and address customer needs proactively, in a flexible environment that values individual growth.

Qualifications

• Up to 12 months of relevant project management experience preferred.
• Ability to work in a matrix organization.
• Strong program management skills.

Responsibilities

• Conduct formal initiation of new programs and clarify deliverables.
• Oversee successful delivery of programs by leveraging resources.
• Support pre-sales activities and analyze customer contracts.

Skills

Project management

Influencing skills

Collaboration

Critical thinking

Customer focus

Education

Bachelor’s degree in Engineering or related field

Prince2 / PMP Certification

Job description

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Associate, Customer Success Advocacy page is loaded## Associate, Customer Success Advocacylocations: UK- Belfast- 87 Park House: Londontime type: Full timeposted on: Publié il y a 2 jour(s)job requisition id: R029693As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**Join Ciena as a Customer Success Advocate (CSA) EMEA Services and Transform Customer Experiences!****How You Will Contribute:*** Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms.* Oversee successful delivery of programs and services by leveraging resources across functional teams.* Develop project and resource plans to address program requirements effectively.* Form and manage cross-functional virtual teams to meet program needs.* Support pre-sales activities alongside Sales teams by providing services guidance during the bid and quote process.* Analyze customer contracts and commitments to ensure delivery aligns with expected outcomes.* Monitor customer indicators to proactively identify and resolve post-sales issues before impact.* Act as the quarterback for product and service challenges, exceeding delivery commitments.* Understand and mitigate factors affecting revenue recognition and assurance for assigned customers.**The Must Haves:*** Bachelor’s degree in Engineering or related field with up to 12 months of relevant project management experience preferred.* Prince2 / PMP Certification preferred.* Proven ability to work in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.* Strong program management skills, ensuring engagements remain on schedule with clear communication to all parties.* Ability to influence through persuasion, negotiation, and consensus-building.* Dynamic personality, collaborative, passionate, and customer-focused.**Nice to Haves:*** Critical thinker capable of analyzing complex problems and generating solutions.* Strong judgment and decisiveness in delivering decisions amidst competing alternatives.* Outstanding planning, scheduling, and coordination abilities.* Familiarity with technology, services, and business acumen.#LI-SG1Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.